Summary
Overview
Work History
Education
Skills
Timeline
Generic

KIRBY VENETIS

Phoenix

Summary

Results-oriented individual with extensive experience in customer service operations. Expertise in resolving inquiries and optimizing cash management processes. Committed to driving operational excellence and enhancing customer experience.

Overview

13
13
years of professional experience

Work History

Key Holder Supervisor

Cycle Gear
Phoenix
11.2023 - Current
  • Resolved customer inquiries and issues promptly, ensuring high satisfaction levels.
  • Conducted daily cash management tasks, including deposits and audits.
  • Assisted Store Manager with various operational activities to enhance workflow efficiency.

Insurance Service Representative

Client Focus
Mesa
01.2019 - 11.2019
  • Reviewed and informed clients of policy updates and renewals, ensuring clarity and compliance.
  • Maintained an organized policy expiration list to verify renewal dates and requirements.
  • Adhered to privacy and confidentiality procedures to uphold company standards.

Assistant Store Manager

CNS Equity Partners
Phoenix
07.2015 - 12.2018
  • Recaptured dissatisfied customer loyalty with successful complaint management and resolution
  • Built and managed successful retail teams through recruiting, training and encouragement
  • Developed advertising campaigns and sales promotions to increase brand awareness

Assistant Kitchen Manager

Jet's Pizza
Hopkins
11.2012 - 05.2014
  • Resolved escalating issues to enhance customer relations and recover lost revenue opportunities.
  • Maximized employee performance through hands-on training, mentoring, and constructive feedback.
  • Adapted to shifting priorities in a fast-paced work environment.

Education

High School Diploma - General Studies

Marcos De Niza High School
Tempe, AZ
05.2009

Certification - Culinary Arts

Evit
Mesa, AZ

Skills

  • Team leadership
  • Operational excellence
  • Attention to detail
  • Time management
  • Multitasking and organization
  • Customer service
  • Conflict resolution

Timeline

Key Holder Supervisor

Cycle Gear
11.2023 - Current

Insurance Service Representative

Client Focus
01.2019 - 11.2019

Assistant Store Manager

CNS Equity Partners
07.2015 - 12.2018

Assistant Kitchen Manager

Jet's Pizza
11.2012 - 05.2014

High School Diploma - General Studies

Marcos De Niza High School

Certification - Culinary Arts

Evit
KIRBY VENETIS