KIRBY VENETIS
Phoenix
Summary
Results-oriented individual with extensive experience in customer service operations. Expertise in resolving inquiries and optimizing cash management processes. Committed to driving operational excellence and enhancing customer experience.
Overview
13
13
years of professional experience
Work History
Key Holder Supervisor
Cycle Gear
Phoenix
2023.11 - Current
- Resolved customer inquiries and issues promptly, ensuring high satisfaction levels.
- Conducted daily cash management tasks, including deposits and audits.
- Assisted Store Manager with various operational activities to enhance workflow efficiency.
Insurance Service Representative
Client Focus
Mesa
2019.01 - 2019.11
- Reviewed and informed clients of policy updates and renewals, ensuring clarity and compliance.
- Maintained an organized policy expiration list to verify renewal dates and requirements.
- Adhered to privacy and confidentiality procedures to uphold company standards.
Assistant Store Manager
CNS Equity Partners
Phoenix
2015.07 - 2018.12
- Recaptured dissatisfied customer loyalty with successful complaint management and resolution
- Built and managed successful retail teams through recruiting, training and encouragement
- Developed advertising campaigns and sales promotions to increase brand awareness
Assistant Kitchen Manager
Jet's Pizza
Hopkins
2012.11 - 2014.05
- Resolved escalating issues to enhance customer relations and recover lost revenue opportunities.
- Maximized employee performance through hands-on training, mentoring, and constructive feedback.
- Adapted to shifting priorities in a fast-paced work environment.
Education
High School Diploma - General Studies
Marcos De Niza High School
Tempe, AZ05.2009
Certification - Culinary Arts
Evit
Mesa, AZSkills
- Team leadership
- Operational excellence
- Attention to detail
- Time management
- Multitasking and organization
- Customer service
- Conflict resolution
Timeline
Key Holder Supervisor
Cycle Gear
2023.11 - Current
Insurance Service Representative
Client Focus
2019.01 - 2019.11
Assistant Store Manager
CNS Equity Partners
2015.07 - 2018.12
Assistant Kitchen Manager
Jet's Pizza
2012.11 - 2014.05
High School Diploma - General Studies
Marcos De Niza High School
Certification - Culinary Arts
Evit