Results-oriented individual with extensive experience in customer service operations. Expertise in resolving inquiries and optimizing cash management processes. Committed to driving operational excellence and enhancing customer experience.
Overview
13
13
years of professional experience
Work History
Key Holder Supervisor
Cycle Gear
Phoenix
11.2023 - Current
Resolved customer inquiries and issues promptly, ensuring high satisfaction levels.
Conducted daily cash management tasks, including deposits and audits.
Assisted Store Manager with various operational activities to enhance workflow efficiency.
Insurance Service Representative
Client Focus
Mesa
01.2019 - 11.2019
Reviewed and informed clients of policy updates and renewals, ensuring clarity and compliance.
Maintained an organized policy expiration list to verify renewal dates and requirements.
Adhered to privacy and confidentiality procedures to uphold company standards.
Assistant Store Manager
CNS Equity Partners
Phoenix
07.2015 - 12.2018
Recaptured dissatisfied customer loyalty with successful complaint management and resolution
Built and managed successful retail teams through recruiting, training and encouragement
Developed advertising campaigns and sales promotions to increase brand awareness
Assistant Kitchen Manager
Jet's Pizza
Hopkins
11.2012 - 05.2014
Resolved escalating issues to enhance customer relations and recover lost revenue opportunities.
Maximized employee performance through hands-on training, mentoring, and constructive feedback.
Adapted to shifting priorities in a fast-paced work environment.