Kiriann Penton
Dollar Tree
Tucson
7
years of professional experience
Dedicated customer service representative with proven skills in complaint handling, active listening, and team development. Committed to enhancing customer satisfaction and loyalty through effective conflict resolution.
Work History
Customer Service Representative
4 Years 3 Months- Assisted customers with inquiries, providing product information and resolving issues efficiently.
- Processed transactions accurately, ensuring a smooth checkout experience for all customers.
- Collaborated with team members to achieve daily sales goals and improve customer satisfaction ratings.
- Maintained store cleanliness and organization, enhancing overall shopping environment.
- Trained new staff on customer service protocols, promoting consistent service quality across shifts.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Trained new Customer Service Representatives on company policies, procedures, and best practices.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
Child Caregiver
2 Years- Monitored children's safety and well-being during daily routines and playtime.
- Maintained clean, organized play areas to ensure a safe environment for children.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Administered first aid when necessary, maintaining a calm demeanor during emergencies and handling situations effectively.
- Taught children to organize toys, wash hands, and share by leading by example.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
Education
High School Diploma
Skills
Customer service
Complaint handling
Conflict resolution
Active listening
Data entry
Staff training
Team development
Critical thinking
Timeline
Customer Service Representative
Dollar Tree
04.2022 - 07.2026Read More
Child Caregiver
Sanlyn and Rob Buxner
06.2019 - 06.2021Read More
Insight Academy
High School Diploma
Read More