Kirk Fouts
Phoenix
Summary
Hands-on Regional Operations Manager with exceptional gifts in budgetary and cost control. Adaptable and versatile to oversee multiple locations. Exceptionally skilled at motivating location managers to perform duties and achieve highest potential, and talents in achieving regional targets as defined by annual objectives.
Overview
19
19
years of professional experience
Work History
Regional Operations Manager
Glass America
01.2016 - Current
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Developed processes to save on costs and prevent losses.
- Traveled to numerous locations to manage each store and perform reviews of individual managers and employees.
- Devised processes to boost long-term business success and increase profit levels.
- Hired and trained new employees.
- Created marketing strategies.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to maintain excellent customer service. and WOW every customer.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Managed purchasing, sales, marketing and customer account operations efficiently through Omega and WorkDay.
- Increased sales by establishing goals, overseeing performance and managing labor/parts cost.
Market Lead/ Senior Auto Glass Technician
Glass America
05.2014 - 01.2016
- Replaced windshields and windows in vans, trucks and cars.
- Applied primer, installed glass and monitored curing.
- Provided same level of care and attention to all customers, no matter vehicle value.
- Processed returns of glass and moldings.
- Provided quality auto glass installation services, windshield replacement and crack repair.
- Researched and carefully selected delivery routes to maximize on-time performance and customer satisfaction.
- Applied industry best practices and company quality standards to deliver efficient, timely and quality installation service.
- Met or exceeded company-defined quality and production goals.
- Avoided delays or vehicle damage by removing moldings, clips, windshield wipers, screws, bolts and moldings from windshield area.
Market Manager
Autoglass Express/ Autoglass Colorado
03.2005 - 05.2014
- Achieved monthly sales targets consistently by pursuing new business.
- Managed team scheduling and coordinated appointments between sales teams and prospects.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.
- Built relationships with customers and community to establish long-term business growth.
- Managed accounts to retain existing relationships and grow share of business.
- Resolved problems with high-profile customers to maintain relationships and increase return customers.
Education
General Studies/ Economics
Red Rocks Community College
Denver, COSkills
- Organizational Efficiency
- Hiring and Onboarding
- Management Training
- Customer and Vendor Relations
- POS Inventory System Operation
- Employee Performance Reviews
- Process and Procedure Refinement
- Managing Process Efficiency
- Payroll Administration and Timekeeping
- Logistics
- Guest Relations
- Problem Anticipation and Resolution
- Training and Development
Timeline
Regional Operations Manager
Glass America
01.2016 - Current
Market Lead/ Senior Auto Glass Technician
Glass America
05.2014 - 01.2016
Market Manager
Autoglass Express/ Autoglass Colorado
03.2005 - 05.2014
General Studies/ Economics
Red Rocks Community College