Kirsten Crone
Tucson
Summary
Dynamic Community Manager with a proven track record at Scotia Group, LLC, successfully increasing occupancy from 63% to 90%. Skilled in community engagement and proficient in Yardi Voyager, I excel in tenant relations and staff training, fostering high satisfaction and operational excellence through strategic initiatives and effective vendor management.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Community Manager
Scotia Group, LLC
10.2023 - Current
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Brought the property from 63% occupied to 90% occupied in less than 1 year
Community Manager
Rincon Partners
09.2022 - 10.2023
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Worked with maintenance staff to complete timely repairs and enhancements.
HOA Community Manager
Del Webb Rancho Del Lago
07.2022 - 09.2022
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Worked with maintenance staff to complete timely repairs and enhancements.
- Established strategic partnerships with relevant organizations, expanding the reach of the community and generating new opportunities for collaboration.
- Negotiated with service providers to enhance community amenities, resulting in improved quality of life for residents.
Community Manager
Scotia Group, LLC
05.2021 - 07.2022
- Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
- Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
- Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
- Conducted regular inspections to identify needed improvements and maintain highest standards.
- Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
- Worked with maintenance staff to complete timely repairs and enhancements.
Education
High School Diploma -
Royal High School
Simi Valley, CA06-2007
Skills
- Community engagement
- Tenant and eviction laws
- Daily operations management
- Property inspections
- Staff training
- Proficient in Yardi Voyager
- Vendor management
- Leasing and sales
- Schedule planning
- Payment processing
- Staff management
- CRM software
Accomplishments
I was nominated by Scotia Group, LLC in the category of Community Manager of the year for 1-199 units for the 33rd Annual Tribute Awards
Certification
Tucson Crime Free Multi-Housing Program
Timeline
Community Manager
Scotia Group, LLC
10.2023 - Current
Community Manager
Rincon Partners
09.2022 - 10.2023
HOA Community Manager
Del Webb Rancho Del Lago
07.2022 - 09.2022
Community Manager
Scotia Group, LLC
05.2021 - 07.2022
High School Diploma -
Royal High School
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