Kirsten Miller
Gilbert
Summary
Dynamic phlebotomist and customer service professional with expertise in venipuncture and patient care. Demonstrated leadership by significantly enhancing donor satisfaction through effective communication and quality assurance. Committed to providing exceptional service and maintaining a safe, organized environment while adhering to healthcare regulations.
Overview
4
4
years of professional experience
Work History
Server
North Italia
Tucson
08.2025 - 12.2025
- Delivered exceptional customer service to enhance guest experience in fast-paced dining environment.
- Took orders from customers accurately and in a timely manner.
- Took and processed food and beverage orders to ensure accuracy and efficiency for timely service.
- Provided excellent customer service to ensure satisfaction.
- Maintained cleanliness and organization of tables and dining areas to uphold restaurant standards.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Managed cash register transactions and handled payment processing.
Server
Oreganos Pizza
Queen Creek/Mesa
10.2023 - 08.2025
- Greeted guests, collected seating preferences, and managed waitlist to enhance guest experience.
- Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
- Built positive relationships with other front-of-house and kitchen staff.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Monitored dining area to assess server capacity and estimate wait times.
- Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Greeted customers, answered questions and recommended specials to increase profits.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Took orders from customers accurately and in a timely manner.
- Served food and beverages to patrons and confirmed complete orders.
- Communicated effectively with kitchen staff regarding customer allergies or special requests.
- Promoted desserts, appetizers, and specialty drinks, contributing to increased sales.
- Prepared drinks according to standard recipes.
- Trained new employees on specific job responsibilities.
- Enforced minimum age requirements for consumption of alcoholic beverages by checking identification.
- Responded to guest inquiries and complaints professionally, ensuring satisfaction and addressing concerns.
- Cleaned tables and chairs to prepare dining area for next customers.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Addressed complaints to kitchen staff and served replacement items.
Phlebotomist/Medical Screener
Biolife Plasma Services
Tempe
10.2024 - 03.2025
- Screened prospective donors by conducting interviews, obtaining medical histories, and measuring vital signs.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
- Labeled blood vials with critical information like time of collection, date and patient name.
- Performed quality control tests on collected specimens.
- Checked hemoglobin levels of individuals prior to blood donation.
- Entered patient information and test orders into computer systems accurately.
- Identified best veins for intravenous lines and blood draws, avoiding unnecessary pokes.
- Managed inventory of phlebotomy supplies and reordered stock as necessary.
- Participated in continuing education to stay current with phlebotomy practices.
- Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
- Performed venipuncture and capillary draws with precision on patients of varying ages and health statuses.
- Flushed intravenous lines with saline to prevent blockages.
- Ensured compliance with federal regulations governing laboratory procedures.
- Offered snacks and beverages to blood and plasma donors to maintain proper sugar levels.
- Maintained patient comfort and safety throughout the phlebotomy process.
- Input medical and insurance information into database for inclusion in patient records.
- Adhered to all healthcare regulations, including HIPAA and OSHA standards.
- Maintained a clean, safe, and organized work environment.
- Followed all safety protocols when handling hazardous materials.
- Reported any abnormal results or trends to supervisor or laboratory manager.
Front of House Team Member
Cinnaholic
Gilbert
10.2021 - 10.2022
- Greeted guests and managed seating arrangements.
- Assisted in taking orders and ensured accurate delivery of food items to customers.
- Provided customer support with menu selection and answered questions about specials or other restaurant offerings.
- Maintained cleanliness of dining area, including tables, chairs, floors, and windows.
- Operated cash registers accurately and efficiently processed payments from customers.
- Collaborated with kitchen staff to ensure timely delivery of all orders to customers.
- Demonstrated excellent customer service skills by responding promptly to customer inquiries and complaints.
- Performed cleaning duties such as sweeping, mopping, dusting, wiping down surfaces.
- Restocked necessary items like condiments, napkins, cutlery.
- Processed credit card transactions quickly and accurately.
- Organized take-out orders for customers who requested them.
- Performed opening and closing procedures at the end of shift.
- Prepared bills for customers based on their order selections.
- Monitored guest satisfaction levels throughout meal services.
- Maintained a professional attitude while working under pressure during peak hours.
- Greeted and talked pleasantly with customers to promote positive image for business.
Education
High School Diploma -
Campo Verde High School
Gilbert, AZ05-2024
Biology -
Maricopa Community Colleges, Chandler-Gilbert Community College
Chandler, AZSkills
- Customer service
- Order accuracy
- Food safety practices
- Menu knowledge
- Table setting
- Service efficiency
- Customer engagement
- Active listening
- Communication
- Multitasking
- Flexibility/adaptability
- Team collaboration
- Leadership
- Quick to learn
- Organized
- Conflict resolution
- Writing
- Typing
Activities
- Played volleyball for 7 years
- Involved in school fundraisers and on campus events
- Secretary of the Radiate club promoting positivity and volunteering opportunities
Timeline
Server
North Italia
08.2025 - 12.2025
Phlebotomist/Medical Screener
Biolife Plasma Services
10.2024 - 03.2025
Server
Oreganos Pizza
10.2023 - 08.2025
Front of House Team Member
Cinnaholic
10.2021 - 10.2022
High School Diploma -
Campo Verde High School
Biology -
Maricopa Community Colleges, Chandler-Gilbert Community College