Kirsten Morgan
Pinetop
Summary
Dynamic sales and customer service professional, enhancing customer experiences and driving sales through effective product knowledge and problem-solving skills. Recognized for streamlining processes and improving efficiency, I excel in complaint management and interpersonal communication, ensuring client satisfaction in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Sales Associate Specialist
Dillards
01.2024 - 05.2025
- Assisted customers with product selection, enhancing overall shopping experience.
- Executed daily inventory checks, ensuring stock levels met customer demand.
- Collaborated with team members to maintain visual merchandising standards.
- Processed transactions efficiently, reducing customer wait times at checkout.
- Provided product knowledge support to customers, improving sales effectiveness.
Receptionist/Vet Assistant
White Mountain Animal Hospital
09.2021 - 08.2023
- Managed appointment scheduling for clients and patients, ensuring efficient daily operations.
- Provided exceptional customer service by addressing inquiries and resolving client concerns promptly.
- Maintained accurate patient records using veterinary management software to enhance data accessibility.
- Coordinated communication between veterinarians, staff, and clients to streamline workflow processes.
- Developed standard operating procedures for front desk tasks, improving consistency and efficiency.
Practice Manager/Receptionist
Blue Ridge Family Dentistry
06.2020 - 09.2021
- Streamlined patient scheduling processes, enhancing appointment flow and reducing wait times.
- Coordinated patient billing and insurance claims processes, increasing revenue cycle accuracy.
- Addressed patient concerns promptly and professionally, demonstrating empathy and excellent problem-solving skills.
- Managed daily practice operations to optimize appointment scheduling, patient records management and billing functions.
- Monitored compliance with healthcare regulations, ensuring adherence to industry standards.
Head Cashier Manager/Customer Service Representative
Lowes
03.2018 - 07.2020
- Supervised cash handling processes to ensure accuracy and efficiency in transactions.
- Trained and mentored new cashiers on register operations and customer service standards.
- Streamlined checkout procedures, reducing wait times and enhancing customer satisfaction.
- Implemented inventory management practices for effective tracking of cash drawer balances.
Barista/Waitress
A Taste Of New Orleans
01.2018 - 09.2018
- Prepared high-quality espresso beverages and specialty coffee drinks to customer specifications.
- Maintained cleanliness and organization of workstations, ensuring compliance with health and safety standards.
- Provided exceptional customer service, building rapport and enhancing customer satisfaction through personalized interactions.
- Delivered exceptional customer service in high-volume dining environment.
Education
High School Diploma -
Blue Ridge High School
Pinetop, AZ06-2017
Skills
- Effective negotiation
- Money handling
- Product knowledge
- Customer service
- Phone etiquette
- Problem-solving
- Flexible schedule
- Interpersonal and written communication
- Customer engagement
- Sales expertise
- Complaint management
Timeline
Sales Associate Specialist
Dillards
01.2024 - 05.2025
Receptionist/Vet Assistant
White Mountain Animal Hospital
09.2021 - 08.2023
Practice Manager/Receptionist
Blue Ridge Family Dentistry
06.2020 - 09.2021
Head Cashier Manager/Customer Service Representative
Lowes
03.2018 - 07.2020
Barista/Waitress
A Taste Of New Orleans
01.2018 - 09.2018
High School Diploma -
Blue Ridge High School