Kitana Justesen
San Tan Valley
Summary
Dedicated financial professional with 3 years of experience in credit unions and banking. Skilled in member services, loan processing, and financial advising, with a strong focus on building relationships and enhancing customer satisfaction. Adept at assessing member needs, providing tailored financial solutions, and ensuring regulatory compliance. Passionate about promoting financial wellness and delivering exceptional service to help members achieve their financial goals
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Relationship Specialist
Desert Financial Credit Union
06.2022 - Current
- Provided customers with a high level of service, privacy and confidentiality, and friendly, welcoming attitude
- Identify customer needs, provide information on new products and services, and direct customers to branch representatives as needed
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Train staff on operating procedures and company services.
Front End Supervisor
Fry's Food And Drug
03.2019 - 06.2022
- Answered phones to respond to customer inquiries and transfer calls to appropriate staff members
- Delegated work to employees based on shift requirements, individual strengths and unique training
- Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations
- Resolved customer problems by investigating issues, answering questions and building rapport
- Controlled cash movements and department expenses to maintain budgetary goals
- Organized and updated schedules to optimize coverage for expected customer demands
- Conducted job interviews, led employee performance evaluations and rewarded top performers to attract and retain quality personnel
Hostess
Applebee's
04.2017 - 12.2018
- Greeted guests and gathered information to seat groups or place on waitlist
- Supported serving staff, food runners and bussers to keep the dining room presentable and ready for guests
- Monitored dining area to assess server capacity and estimate wait times
- Accommodated guests with children and special needs to promote a comfortable dining experience
- Completed closing duties by emptying trash, safeguarding alcohol and polishing silverware
Education
High School Diploma -
Mountain View High School
Mesa, AZ05.2019
Aesthetics License - undefined
East Valley Institute of Technology
Queen Creek, AZ09.2022
Skills
- Team Building and Motivation
- Mentoring and Supervision
- Customer Service Management
- Recruitment and Training
- Willingness to Learn
- Positive and Upbeat
- Multitasking and Prioritizing
Certification
- CNP - Certified Notary Public
- Nationwide Mortgage Licensing System & Registry (NMLS) License - State Banking Authorities.
Timeline
Senior Relationship Specialist
Desert Financial Credit Union
06.2022 - Current
Front End Supervisor
Fry's Food And Drug
03.2019 - 06.2022
Hostess
Applebee's
04.2017 - 12.2018
Aesthetics License - undefined
East Valley Institute of Technology
High School Diploma -
Mountain View High School
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