Kitara Stadler
Mesa
Summary
Compassionate and dependable professional with experience in both hands-on caregiving and high-volume call center customer service. Skilled in supporting diverse individuals with patience, empathy, and clear communication. Proven ability to de-escalate concerns, resolve issues efficiently, and maintain accurate documentation. Adept at building trust with clients and customers, handling sensitive information, and delivering high-quality service in fast-paced environments. Known for strong problem-solving skills, attention to detail, and a commitment to improving the overall experience for those served.
Overview
5
5
years of professional experience
Work History
Caregiver
Consumer Advocacy Projects
Gilbert
05.2024 - Current
- Provided compassionate, person-centered care to clients with diverse physical, developmental, and emotional needs.
- Advocated for client rights by ensuring their preferences, safety, and well-being were prioritized in all care decisions.
- Assisted clients with daily living activities, including mobility support, meal preparation, hygiene, and medication reminders.
- Coordinated with healthcare providers, case managers, and family members to maintain consistent and high-quality care plans.
- Supported consumer advocacy initiatives by tracking service issues, reporting concerns, and recommending improvements.
- Educated clients and families on available resources and services to enhance independence and quality of life.
- Maintained accurate, timely documentation of care activities, behavioral changes, and incident reports.
- Ensured a safe, clean environment by following health, safety, and compliance guidelines.
- Built trusting relationships with clients through active listening, cultural sensitivity, and respectful communication.
- Assisted clients in developing self-advocacy skills and understanding their rights within service programs.
Customer Service Representative
Consumer Cellular
Mesa
11.2023 - 05.2024
- Handled high-volume inbound calls to assist customers with billing questions, plan changes, device troubleshooting, and account updates.
- Provided clear explanations of Consumer Cellular plans, features, and promotions to help customers choose the best options for their needs.
- Resolved customer concerns with professionalism and patience, ensuring positive interactions and high satisfaction ratings.
- Guided customers through device setups, SIM card activations, and basic technical troubleshooting.
- Processed payments, updated account information, and documented all interactions accurately in the system.
- Identified opportunities to retain customers by addressing service issues and offering tailored solutions.
- Followed FCC, company, and privacy guidelines to ensure customer data security and compliance.
- Collaborated with team members and supervisors to meet and exceed performance metrics, including call quality, handle time, and resolution rates.
- Demonstrated strong problem-solving skills, active listening, and the ability to explain technical information in an easy-to-understand way.
- Maintained patient, friendly communication with senior customers, supporting Consumer Cellular’s focus on accessibility and service excellence.
Cashier
Sunsplash Golfland
Mesa
05.2021 - 08.2023
- Processed customer purchases, admissions, and concession transactions quickly and accurately using the POS system.
- Provided outstanding guest service by answering questions about attractions, pricing, promotions, and park policies.
- Handled cash, credit, and mobile payments while maintaining accuracy and following cash-handling procedures.
- Assisted guests with wristbands, tickets, and arcade card activations to ensure a smooth entry experience.
- Maintained a clean, organized, and welcoming cashier station and lobby area.
- Resolved customer concerns with professionalism and escalated issues to supervisors when needed.
- Assisted with opening and closing procedures, including counting drawers and preparing deposits.
- Supported team members during peak hours to ensure efficient guest flow and short wait times.
- Followed safety and operational guidelines to support a fun and secure environment for guests.
- Demonstrated strong communication skills, teamwork, and a positive attitude while interacting with guests of all ages
Education
High School Diploma -
East Valley Academy
Mesa, Az05-2023
Skills
- Strong Communication (verbal & written)
- Multitasking in High-Pressure Environments
- Crisis Management & Quick Decision-Making
- Attention to Detail
- Customer Service & Professionalism
- Conflict Resolution
- Team Collaboration
- Patience, Empathy & Active Listening Compassion
- Active Listening
- Strong Communication
- Reliability & Punctuality
- Empathy & Understanding
- Problem-Solving
- Cultural Sensitivity
- Professional Boundaries & Ethics
- Positive Attitude
- Adaptability
Timeline
Caregiver
Consumer Advocacy Projects
05.2024 - Current
Customer Service Representative
Consumer Cellular
11.2023 - 05.2024
Cashier
Sunsplash Golfland
05.2021 - 08.2023
High School Diploma -
East Valley Academy