Kiyah Jones
Phoenix
Summary
Motivated professional with expertise in customer service and communications management, complemented by a background in human development and technology programs. Proficient in psychology roles as well as leadership roles, demonstrating strong problem-solving abilities and a deep understanding of client needs. Recognized for high productivity and efficiency in mental health care, with skills in patient observation, behavior modification, and crisis intervention. Exceptional communicator with a focus on empathy and teamwork to deliver outstanding care and support.
Overview
9
9
years of professional experience
1
1
Certification
Work History
BEHAVIORAL HEALTH TECHNICIAN
Renee's Resilience
12.2024 - Current
- Conduct group therapy sessions for large groups.
- Deliver compassionate care under challenging circumstances, consistently demonstrating resilience and adaptability when faced with unexpected obstacles or setbacks in patient progress.
- Provide crisis intervention services, successfully de-escalating situations and ensuring patient safety.
- Build and maintain positive staff relationships to promote teamwork and better serve clients.
TREATMENT COORDINATOR
Street Dreams USA
10.2022 - 01.2025
- Explained treatment choices to patients and helped determine best options.
- Provided exceptional customer service to create a welcoming atmosphere for patients and their families.
- Developed strong relationships with community partners to facilitate access to additional resources for comprehensive patient care planning needs beyond clinical settings.
- Identified opportunities for process improvement within the coordination process resulting in increased efficiencies.
CUSTOMER ACCOUNT PARTNER
Univar Solutions
06.2022 - 07.2024
- Manage orders and deliveries for over 200+ accounts for the LCD - Western Region branch.
- Communicate with customers throughout during pre-ordering and post ordering process.
- Participated in industry-related meetings and conferences in order to stay up-to-date on current trends within the field.
- Resolved complex customer issues quickly while ensuring a positive experience throughout all interactions.
- Ensured compliance with industry regulations and company policies.
CUSTOMER SERVICE REP
InnoSource (Univar Temp Agency)
10.2021 - 06.2022
- Manage orders and deliveries for over 75+ accounts for LCD - Western Region.
- Resolved customer complaints promptly and efficiently.
- Monitor payments for each account and purchase order.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
SENIOR AGENCY LEADER
OPES Financial Services
11.2016 - 10.2020
- Lead a team of mentee's for training on presentations and business development.
- Presented a variety of solutions to help clients achieve their financial goals.
- Conducted meetings with company partners to develop comprehensive understanding of goals and build marketing strategies conducive to success.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Education
Bachelor of Science - Psychology
Grand Canyon University
05-2026
Skills
- Account organization
- Conflict resolution
- Leadership Skills
- Relationship building
- Organization skills
- Executive assistance
- Customer service
- Networking
- Critical thinking
- Behavioral analysis
- EMR/EMH Trained
Certification
- Certified Behavioral Health Technician
- CPR and First Aid
Timeline
BEHAVIORAL HEALTH TECHNICIAN
Renee's Resilience
12.2024 - Current
TREATMENT COORDINATOR
Street Dreams USA
10.2022 - 01.2025
CUSTOMER ACCOUNT PARTNER
Univar Solutions
06.2022 - 07.2024
CUSTOMER SERVICE REP
InnoSource (Univar Temp Agency)
10.2021 - 06.2022
SENIOR AGENCY LEADER
OPES Financial Services
11.2016 - 10.2020
Bachelor of Science - Psychology
Grand Canyon University
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