Kodjovi Kpetigo
Mesa
Summary
Results-driven Senior Endpoint Administrator with 6+ years of progressive IT leadership experience driving cross-functional technical initiatives in enterprise environments. Proven ability to lead engineering-led programs by identifying dependencies, managing risk, and ensuring alignment across Endpoint, Infrastructure, Security, and Product teams. Experienced in Jira and Wrike within hybrid Agile environments, maintaining structured program tracking, clear stakeholder communication, and disciplined roadmap execution. Known for strong ownership, urgency, and the ability to simplify complex processes to improve productivity and scalability. Prepared to transition into a Technical Program Manager role within Greystar's Digital, Data & AI team to lead high-impact initiatives that advance operational efficiency, data-driven innovation, and engineering excellence.
Overview
9
9
years of professional experience
Work History
Senior Endpoint Administrator
Carvana
Tempe
08.2020 - Current
- Lead cross-functional technical initiatives across Endpoint Operations, InfoSec, Infrastructure, and Engineering teams.
- Manage project workflows using Jira and Wrike to track deliverables, milestones, and program risks.
- Identify inter-team dependencies and proactively drive mitigation strategies to maintain timeline integrity.
- Provide structured stakeholder updates, ensuring transparency across technical and business leadership.
- Drive productivity improvements by simplifying provisioning workflows and optimizing operational processes.
- Collaborate with product managers to support roadmap planning and technical execution alignment.
- Oversee enterprise lifecycle management for macOS, Windows, ChromeOS, iOS, and Android devices.
- Serve as Tier 3 escalation point and subject matter expert for complex technical challenges.
- Develop and maintain technical documentation and onboarding materials to scale team efficiency.
Help Desk Technician
Academy of Math and Science
Phoenix
12.2016 - 08.2020
- Delivered Tier 1 and Tier 2 support while coordinating cross-department issue resolution.
- Managed user provisioning and system access aligned with security and compliance standards.
- Assisted with infrastructure upgrades and patch management initiatives.
- Tracked service requests through ticketing systems ensuring accountability and documentation accuracy.
- Trained and mentored new technicians to improve service delivery quality.
Education
Associate of Applied Science -
Glendale Community College
Skills
- Technical Program Management
- Cross-Functional Leadership
- Risk & Dependency Management
- Stakeholder Communication
- Roadmap Planning & Execution
- Process Improvement & Operational Efficiency
- Jira & Wrike Project Tracking
- ServiceNow & ConnectWise
- Hybrid Agile Methodologies
- Enterprise Endpoint Lifecycle Management
- Project management
- Technical documentation
- Operating systems administration
- Problem solving
- Effective communication
- Time management
- Training and mentoring
- Stakeholder engagement
- Calendar management
Personal Information
Title: Technical Program Manager | Senior Endpoint Administrator
Cover Letter
Dear Hiring Manager, I am writing to express my strong interest in the Technical Program Manager position within Greystar's Digital, Data & AI team. As a Senior Endpoint Administrator with over six years of progressive IT experience, I have consistently operated in a program-driven capacity-leading cross-functional initiatives, removing operational blockers, and ensuring engineering efforts remain aligned with strategic objectives. In my current role at Carvana, I coordinate initiatives across Endpoint Operations, Information Security, and Infrastructure teams. I manage workflows using Jira and Wrike, monitor risks and dependencies, and provide consistent stakeholder communication to ensure visibility and execution discipline. My approach centers around ownership, urgency, and structured execution-qualities that align closely with Greystar's expectations for this role. Beyond operational execution, I focus heavily on process simplification and productivity improvement. I collaborate with product managers during planning sessions, contribute to roadmap discussions, and ensure technical deliverables meet defined business outcomes. I am comfortable navigating competing priorities while maintaining alignment across multiple functional teams. Greystar's commitment to innovation within Digital and Data initiatives resonates with my career trajectory. I am eager to transition fully into a Technical Program Manager capacity where I can scale my leadership impact, manage complex programs end-to-end, and contribute meaningfully to engineering-led transformation efforts. Thank you for your time and consideration. I welcome the opportunity to further discuss how my background and leadership approach can support Greystar's continued success. Sincerely, Kodjovi Kpetigo
Timeline
Senior Endpoint Administrator
Carvana
08.2020 - Current
Help Desk Technician
Academy of Math and Science
12.2016 - 08.2020
Associate of Applied Science -
Glendale Community College