Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic
Konul Abdullayeva

Konul Abdullayeva

Baku, Azerbaijan

Overview

12
12
years of professional experience
1
1
Certification

Work History

Head of ADC and Digital Support Division

Azerbaijan Industrial Bank OJSC
11.2020 - Current

- Creating and checking accounting entries according to the parameters of core programs

- Investigating incoming queries related to core banking from all departments

- Support core banking program (Intervision), Internet and mobile banking

- Monitoring the automation of bank operations

- Entering service codes resulting from the processing of card transactions into core banking

- Responsible for managing and overseeing the Bank's special projects and tasks under the direction of senior management, and assisting in performing various activities related to administrative, compliance, and internal affairs

- Update of parameters in core programs

- Oracle BI reporting

- Preparing reports to the Regulator and to BOD

- To support core banking program (Intervision)

- Application improvement actions

Projects

- Instant Payment Systems (IPS)

- Internet Banking

- ASB Mobile

- Salary payment via Internet Banking

- Card to card project - Web service control, making adjustments and control of accounting.

- Tax at online payment (Credit and Debit card) - Web service control and making adjustments

Leading Specialist

Azerbaijan Industrial Bank OJSC
08.2016 - 11.2020

- Solving issues related with customer complaints and appeals

- Settlement with processing center

- Investigation of suspicious card transactions

- Fulfillment of decisions, orders, disposals of BOD

- Controlling counting principals of credit card debts, investigation and solving accounting problems of customers and bank operators

- Control of entries and connection card program to core banking. Implementation of clearing operations for MasterCard, Visa, MK and BKM

- Controlling N,M,W,L files, investigating the deficiencies in the related files

- Understanding the billing and fees associated with Visa and Mastercard

- Chargebacks, correction and revocation of incorrect transactions

- Sending POS terminal reports to branches

- Checking and reflecting tax debts on credit and debit cards

- Debts of reversals and refunds on credit and debit cards

- Card customer supports

- Control of all ATM and POS terminals withdrawal operations

- To control the operations of merchants, batch,EOD operations

- Update of parameters in core programs

- Opening and resolving requests for system development

- Creating and checking accounting entries according to the parameters of core programs. Preparing reports to the Regulator and to BOD

Specialist

Azerbaijan Industrial Bank OJSC
10.2013 - 08.2016

- Solving issues related with customer complaints and appeals

- Settlement with processing center

- Investigation of suspicious card transactions

- Fulfillment of decisions, orders, disposals of the board of directors

- Controlling counting principals of credit card debts, investigation and solving accounting problems of customers and bank operators

Junior Specialist

Azerbaijan Industrial Bank OJSC
06.2012 - 10.2013

- Entering of debit and credit cards applications to core

- Making instructions for preparation of plastic cards and PIN envelopes

- Order of plastic cards to processing center

- Returning back of ATM cash-disposal or purchase operations.

Education

MBA - Economic Cybernetics

Baku State University
01-2014

Bachelor of Science - Economic Cybernetics

Baku State University
01-2011

Skills

    - Communication

    - Leadership

    - Problem-solving

    - Adaptability

    - Time management

    - Collaboration

Languages

English
Intermediate
B1
Russian
Intermediate
B1

Certification

- PMI Agile Certified Practitioner (PMI-ACP)® - 2024

- Certified_Project_Manager (IPMA Level C) - 2023

- Oracle Database SQL - 2021

- “Credit card Portfolio Management Strategies” - 2014

- "Plastic Cards" - 2013

Timeline

Head of ADC and Digital Support Division

Azerbaijan Industrial Bank OJSC
11.2020 - Current

Leading Specialist

Azerbaijan Industrial Bank OJSC
08.2016 - 11.2020

Specialist

Azerbaijan Industrial Bank OJSC
10.2013 - 08.2016

Junior Specialist

Azerbaijan Industrial Bank OJSC
06.2012 - 10.2013

MBA - Economic Cybernetics

Baku State University

Bachelor of Science - Economic Cybernetics

Baku State University
Konul Abdullayeva