- Creating and checking accounting entries according to the parameters of core programs
- Investigating incoming queries related to core banking from all departments
- Support core banking program (Intervision), Internet and mobile banking
- Monitoring the automation of bank operations
- Entering service codes resulting from the processing of card transactions into core banking
- Responsible for managing and overseeing the Bank's special projects and tasks under the direction of senior management, and assisting in performing various activities related to administrative, compliance, and internal affairs
- Update of parameters in core programs
- Oracle BI reporting
- Preparing reports to the Regulator and to BOD
- To support core banking program (Intervision)
- Application improvement actions
Projects
- Instant Payment Systems (IPS)
- Internet Banking
- ASB Mobile
- Salary payment via Internet Banking
- Card to card project - Web service control, making adjustments and control of accounting.
- Tax at online payment (Credit and Debit card) - Web service control and making adjustments
- Solving issues related with customer complaints and appeals
- Settlement with processing center
- Investigation of suspicious card transactions
- Fulfillment of decisions, orders, disposals of BOD
- Controlling counting principals of credit card debts, investigation and solving accounting problems of customers and bank operators
- Control of entries and connection card program to core banking. Implementation of clearing operations for MasterCard, Visa, MK and BKM
- Controlling N,M,W,L files, investigating the deficiencies in the related files
- Understanding the billing and fees associated with Visa and Mastercard
- Chargebacks, correction and revocation of incorrect transactions
- Sending POS terminal reports to branches
- Checking and reflecting tax debts on credit and debit cards
- Debts of reversals and refunds on credit and debit cards
- Card customer supports
- Control of all ATM and POS terminals withdrawal operations
- To control the operations of merchants, batch,EOD operations
- Update of parameters in core programs
- Opening and resolving requests for system development
- Creating and checking accounting entries according to the parameters of core programs. Preparing reports to the Regulator and to BOD
- Solving issues related with customer complaints and appeals
- Settlement with processing center
- Investigation of suspicious card transactions
- Fulfillment of decisions, orders, disposals of the board of directors
- Controlling counting principals of credit card debts, investigation and solving accounting problems of customers and bank operators
- Entering of debit and credit cards applications to core
- Making instructions for preparation of plastic cards and PIN envelopes
- Order of plastic cards to processing center
- Returning back of ATM cash-disposal or purchase operations.
- Communication
- Leadership
- Problem-solving
- Adaptability
- Time management
- Collaboration
- PMI Agile Certified Practitioner (PMI-ACP)® - 2024
- Certified_Project_Manager (IPMA Level C) - 2023
- Oracle Database SQL - 2021
- “Credit card Portfolio Management Strategies” - 2014
- "Plastic Cards" - 2013