Konul Mammadova

Main responsibilities:

• Conducting trainings for internal and external customers.
• Working out reports according to the information necessary for trainings and presentations, as well as tests and performance appraisal results related to them.
• Preparation of quiz for 'Measuring the knowledge level' and testing employees of related departments accordingly.
• Conducting trainings on new services for company employees

Main responsibilities:

• Answer all customer questions, queries, comments, and resolving/addressing their complaints.
• Carry out all necessary operations based on customer requests. Complete all paperwork accurately and correctly.
• Registration and settlement of requests and complaints received from customers. Ensure customer satisfaction and provide professional customer support.
• Conducting internal functional trainings

Main responsibilities:

• Headcount control in responsible departments (incl.). Hiring, position changes, terminations, maternity and military leaves, etc.
• Contributes to the definition of recruitment strategy, policies, and procedures.
• Responsible for effective recruitment processes, both internally and externally, according to headcount plans.
• Conducting recruitment and assessment for management positions based on managers' request. Follow up and coordinate with recruitment channels and agencies, if needed.
• Organization and implementation of Assessment Center.
• Medical check-up arrangements for all newly hired employees, informing candidates, forwarding them to check-up, sending emails to the related section and AZBA, and follow up.
• Delivering activities to increase employee engagement.

Main responsibilities:

• Answer all customer questions, queries, comments, and resolving/addressing their complaints.
• Carry out all necessary operations based on customer requests. Complete all paperwork accurately and correctly.
• Registration and settlement of requests and complaints received from customers. Ensure customer satisfaction and provide professional customer support.