KORINA GASTELUM
Amazon
Phoenix
1
Certification
11
years of professional experience
Dynamic assistant manager with nearly a decade of experience in the restaurant industry, poised to transition into the behavioral health field. Known for a compassionate and supportive approach to peer support, leveraging strong interpersonal skills and extensive training to positively impact individuals navigating their recovery journeys. As a Certified Peer Recovery Support Specialist, equipped with certifications in CPR, AED, First Aid, trauma-informed care, motivational interviewing, and solution-focused brief interventions. My personal experience with overcoming similar challenges enhances my ability to connect with others on their paths to recovery.
Work History
Assistant Manager
2 Years 8 Months- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Warehouse Associate
1 Year 1 Month- Prepare customer orders by processing receipts, picking, packing, and stowing.
- Increased accuracy in order picking by utilizing electronic scanning devices and following established procedures.
- Ensure all customer orders meet quality standards, correct quantity and shipped to the correct address.
- Operates all warehouse efficiently and in a safe manner to avoid injury to personnel and equipment.
- Pallet jack experience.
- Operated material handling equipment to ensure efficient product movement within warehouse environment.
- Processed incoming shipments, verifying accuracy of inventory against shipping documents.
- Collaborated with team members to optimize workflow and meet daily operational goals.
- Consistently lifted materials weighing as much as 30 pounds.
Housekeeper
1 Year- Utilized cleaning equipment and chemicals safely to enhance efficiency and effectiveness.
- Responded promptly to guest requests, fostering a positive customer experience.
- Collaborated with team members to streamline housekeeping operations and improve workflow.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Adhered to professional house cleaning checklist.
- Verified cleanliness and organization of storage areas and carts.
- Prioritized guest comfort through attentive service, responding swiftly to special requests or concerns.
Crew member
1 Year- Delivered exceptional customer service in fast-paced environment, ensuring positive guest experiences.
- Operated point-of-sale system efficiently, processing orders and managing cash transactions accurately.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
GED
Peer Recovery Support Specialist Training
GED
Skills
Proficient in de-escalation techniques
Effective issue resolution
Effective communication
Leadership development
Effective time management
Staff development
Effective delegation
Record keeping for food safety
Certification
- Certifications
- CPR, AED and First Aid
- Peer Recovery Support Specialist Training
- Trauma Informed Care
- Motivational Interviewing
- Solution Focused Brief Interventions for Peer Supports
- Arizona Food Handlers Card
Timeline
Warehouse Associate
Amazon
09.2023 - 10.2024Read More
Assistant Manager
Eegee’s
03.2018 - 11.2020Read More
Housekeeper
Holiday Inn and Suits
01.2016 - 01.2017Read More
Crew member
Eegee’s
01.2014 - 01.2015Read More
Peer Recovery Support Specialist Training
Read More
GED
Read More
Arizona Department of Education
GED
Read More