Summary
Overview
Work History
Education
Skills
Timeline
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Korina Madrid

Tucson

Summary

Dynamic and detail-oriented professional with a strong background in customer service and sales, honed at Walmart as an Online Personal Shopper. Recognized for enhancing customer satisfaction through personalized recommendations and efficient order management. Proven ability to build relationships and maintain accuracy in fast-paced environments, ensuring timely and quality service.

Overview

12
12
years of professional experience

Work History

Online Personal Shopper

Walmart
10.2024 - 01.2025
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Worked productively with customers to meet order requirements and service expectations.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Tracked substitutions and informed customers of changes.
  • Enhanced customer satisfaction by providing personalized shopping recommendations based on individual preferences and needs.

Pharmacy Technician Trainee

Walgreen's Pharmacy
06.2021 - 04.2024
  • Handled confidential patient information with discretion, upholding strict HIPAA regulations at all times during tenure as a Pharmacy Technician Trainee.
  • Collaborated closely with pharmacy team members to consistently deliver high-quality care to patients.
  • Assisted pharmacists in managing medication inventory, ensuring adequate stock levels for timely patient service.
  • Maintained a high degree of professionalism and integrity, upholding ethical standards associated with the Pharmacy Technician Trainee role at all times.
  • Answered incoming phone calls and addressed questions from customers and healthcare providers.
  • Demonstrated adaptability in quickly learning new technology platforms, enhancing overall productivity within the pharmacy setting.
  • Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
  • Enhanced pharmacy efficiency by maintaining a clean and organized work environment, streamlining daily tasks.
  • Communicated with prescribers to verify medication dosages, refill authorizations, and patient information.
  • Collected co-payments or full payments from customers.
  • Reviewed and verified customer information and insurance provider information.
  • Assisted with filling of over 500 prescriptions daily.
  • Resolved non-routine issues like third-party billing, computer system, and customer service issues.

Banquet Server

Casino Del Sol
09.2012 - 02.2015
  • Served appetizers, delivered entrees, and refilled beverages for banquet guests.
  • Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
  • Set up banquet tables and chairs based on event requirements.
  • Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
  • Completed post-event tasks such as cleaning, breakdown, and inventory management to prepare for future banquets efficiently.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Adhered to all health and safety regulations while serving food and beverages.
  • Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
  • Carried out professional service, retaining polite and friendly approach at all times.
  • Arranged linens and table settings according to seating plan and event theme.
  • Maintained a clean and organized dining area for optimal guest comfort and enjoyment.
  • Enhanced customer satisfaction by providing efficient and friendly service during banquet events.

Education

High School Diploma -

Smart Schools
Tucson, AZ

Skills

  • Patience and empathy
  • Customer service expertise
  • Sales experience
  • Product picking
  • Delivery management
  • Customer service
  • Attention to detail
  • Accurate money handling
  • Relationship building

Timeline

Online Personal Shopper

Walmart
10.2024 - 01.2025

Pharmacy Technician Trainee

Walgreen's Pharmacy
06.2021 - 04.2024

Banquet Server

Casino Del Sol
09.2012 - 02.2015

High School Diploma -

Smart Schools

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Korina Madrid