Krestine Novera
Cashier/Customer Service Representative
Abu Dhabi
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
18
18
years of professional experience
2
2
Languages
Work History
Cashier
Al Mushref Cooperative Society, Abu Dhabi
07.2017 - Current
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Customer Service Representative
Al Mushref Cooperative Society Abu Dhabi
07.2017 - Current
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Porter/Theatre Usher
S.M City Cinema, Philippines
09.2006 - 11.2006
- Assisted in event set-up and tear-down, ensuring timely execution and seamless transitions between events.
- Maintained a strong work ethic and punctuality, consistently arriving on time and prepared for each shift.
- Cleaned and organized building areas as required.
- Performed cleaning and maintenance duties as directed.
- Resolved guest inquiries punctually and politely for professional customer service.
Checker
S.M City Department Store, Philippines
12.2005 - 05.2006
- Aided in training new employees, sharing best practices for efficient job performance.
- Assisted customers with bagging their purchases, providing swift and attentive service.
- Continuously updated knowledge of store policies, procedures, promotions, ensuring accurate information dissemination to customers.
- Optimized store operations by assisting colleagues across different departments when needed.
- Informed supervisor of front-end product gaps, scanning problems and price mismatching.
Education
B.S Accountancy
Western Institute Of Technology, Philippines
Ilo-Ilo City Philippines03.2009
Caregiver
Integrated Midwives Association of The Philippines
Ilo-Ilo City Philippines 04.2001 -
Skills
POS Systems
Customer Assistance
Cash Register Operation
Payment Processing
Time management skills
Timeline
Cashier
Al Mushref Cooperative Society, Abu Dhabi
07.2017 - Current
Customer Service Representative
Al Mushref Cooperative Society Abu Dhabi
07.2017 - Current
Porter/Theatre Usher
S.M City Cinema, Philippines
09.2006 - 11.2006
Checker
S.M City Department Store, Philippines
12.2005 - 05.2006
Caregiver
Integrated Midwives Association of The Philippines
04.2001 -
B.S Accountancy
Western Institute Of Technology, Philippines