Summary
Overview
Work History
Education
Skills
Software
Timeline
Generic

Alexandra Conner

Sierra vista

Summary

Skilled Training Specialist highly effective at conducting personal and group training sessions focused on topics such as Customer Claim Resolution, Optimal Metric Performance and Exceptional Customer Relationship Building. Enthusiastic personality with a hands-on, creative style. Ready to apply 10 years experience to a challenging long-term position.

Overview

9
9
years of professional experience

Work History

Trainer

Connect America INC
09.2023 - 11.2024
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Facilitated virtual, in-person and blended learning sessions.
  • Trained and mentored 15 or more new personnel hired per training class to fulfill various roles.
  • Developed and executed performance management programs to increase employee engagement and productivity.

Product Specialist

Rad Power Bikes
05.2022 - 09.2023
  • Managing and fielding incoming sales calls
  • Product specialist in mechanical part repair and troubleshooting
  • Customer feedback and quality control
  • Followed up with customers to verify resolution of reported issues and initiated product replacement for unresolved problems.
  • Executed product solution demonstrations with internal and external users during new releases and troubleshooting calls.

Trainer

Philips Lifeline
01.2021 - 05.2022
  • Mentored new hires, resulting in stronger staff development and increased productivity.
  • Built and maintained professional relationships with vendors and suppliers.
  • Analyzed and evaluated training effectiveness and program outcomes.
  • Established and maintained quality control standards.
  • Developed job-specific competencies and performance standards.

Floor Supervisor

Teleperformance, Phillips Lifeline
09.2016 - 01.2021
  • Managing emergency dispatch calls
  • Manage troubleshooting for subscriber equipment
  • Triaging subscriber needs based on emergency indicators
  • Floor supervisor and Trainer experience
  • Managing 15+ agents to include but not limited to scheduling, coaching graded call monitors, time adjustments, and handling personal complaints

Healthcare Agent

Evicore Healthcare, United Healthcare
10.2015 - 06.2016
  • Managed department for prior authorization requests for medical procedures
  • Experienced in managing personal information under HIPAA guidelines
  • Participated in training and self – development opportunities to further career growth.
  • Verified insurance coverage by telephone and online to guarantee proper reimbursement of benefits and estimate patients' financial responsibilities.
  • Performed needs analysis to obtain information required to make appropriate health insurance product recommendations.
  • Mentored new hires and existing staff in the efficient use of call handling and best practices

Education

High School Diploma -

Buena High School
Sierra Vista, AZ
05-2012

Skills

  • Curriculum planning
  • Public speaking
  • Worker auditing
  • Policy adjustment
  • Attention to Detail
  • Complaint Resolution
  • Client needs analysis

Software

Microsoft Excel

Microsoft Power Point

Timeline

Trainer

Connect America INC
09.2023 - 11.2024

Product Specialist

Rad Power Bikes
05.2022 - 09.2023

Trainer

Philips Lifeline
01.2021 - 05.2022

Floor Supervisor

Teleperformance, Phillips Lifeline
09.2016 - 01.2021

Healthcare Agent

Evicore Healthcare, United Healthcare
10.2015 - 06.2016

High School Diploma -

Buena High School

Similar Profiles

CREATE PROFILE
Alexandra Conner