Krista Ayuso
Glendale, AZ
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
19
19
years of professional experience
Work History
Stylist Sales Associate
Mae & Marie Boutique
08.2023 - 05.2024
- Increased client satisfaction by providing personalized styling advice and product recommendations.
- Built long-lasting customer relationships through attentive service and consistent followups.
- Enhanced store sales by skillfully cross-selling and upselling related products to clients based on their needs and preferences.
- Collaborated with team members to create visually appealing merchandise displays, resulting in increased store traffic and sales.
- Maintained a clean, inviting store environment conducive to shopping by regularly tidying sales floor displays and dressing rooms.
- Processed transactions accurately at the point-of-sale system while maintaining professionalism with cash handling procedures.
Caregiver
Arcadia Home
02.2023 - 09.2023
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
- Contributed to a positive atmosphere the patient by using effective communication and active listening skills.
Customer Service Specialist
Isagenix
10.2015 - 05.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Took payment information and other pertinent information such as addresses and phone numbers to place orders.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Provided chat and email support for three years.
- Complied with company policies and procedures by encouraging positive and effective work environment among employees.
- Consistently received positive praise for exceptional service from customers through emails and supervisor acknowledgement.
Housekeeping Owner/Operator Manager
Ooh La La Cleaning
01.2005 - Current
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Developed and maintained relationships with customers and suppliers through account development.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
Education
Esthiology
Aveda Institute
Chandler, AZ03.2019
General Studies
Maricopa Community Colleges - Phoenix College
Phoenix, AZGeneral Studies
Maricopa Community Colleges - Glendale Community College
Glendale, AZHigh School Diploma -
Tolleson High School
Tolleson, AZ05.1984
Skills
- Administrative and Office Support
- Excellent Written and Oral Communication
- Issue and Complaint Resolution
- Call Volume and Quality Metrics
- Livechat Messaging
- Customer Order Management
- Complex Transactions
- Merchandise Orders and Exchanges
- Office Supplies and Inventory
- Communications Strategies
Timeline
Stylist Sales Associate
Mae & Marie Boutique
08.2023 - 05.2024
Caregiver
Arcadia Home
02.2023 - 09.2023
Customer Service Specialist
Isagenix
10.2015 - 05.2022
Housekeeping Owner/Operator Manager
Ooh La La Cleaning
01.2005 - Current
Esthiology
Aveda Institute
General Studies
Maricopa Community Colleges - Phoenix College
General Studies
Maricopa Community Colleges - Glendale Community College
High School Diploma -
Tolleson High School
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