KRISTA HOSE
Glendale,AZ
Summary
Highly dedicated and detail-oriented professional with extensive expertise in data entry, customer service, office management, and reception duties. Strong focus on efficiency and accuracy resulting in consistent excellence in handling administrative tasks. Exceptional communication and interpersonal skills for effective engagement with diverse individuals and groups at all levels of an organization.
Overview
8
8
years of professional experience
Work History
Assistant Manager
SportClips Haircuts
09.2023 - Current
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Manage salon expenses, track sales, and contribute to the overall profitability of the location.
- Generated repeat business through exceptional customer service.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Effectively communicate with staff, clients, and management, ensuring clear and timely information flow.
- Supports the manager in training and developing stylists, ensuring they meet performance standards.
- Passion for creating a positive and memorable experience for clients.
OPERATIONS FIELD SPECIALIST
TRILOGYMEDWASTE
07.2022 - 09.2023
- Helps organize schedules, manage initial payroll and personnel databases.
- Supports the Facility Manager in all day-to-day aspects of operating the business.
- Verifies and posts details of business transactions, such as drivers labels and weights.
- Handles all Dispatching functions daily, such as routing and organizing drivers' routes.
- Maintain inventory levels of critical supplies and recording expenses for monthly tracking.
- Handles customer requests, complaints, and services.
- Maintains relations with drivers and operations staff.
- Support operations in the management of Navusoft.
- Ensures all end of month duties are completed in a timely manner.
- Responsible for initial payroll duties for all temp workers.
CUSTOMER EXPERIENCE REPRESENTATIVE
BANNER HEALTH
10.2021 - 07.2022
- Performs registration/check-in processes, including but not limited to performing data entry activities, providing patients with appropriate information and intake forms, obtaining necessary signatures, and generating population health summary.
- Obtains necessary authorizations, pre-certifications and/or referrals. Works closely with the billing department to ensure accurate coding for all charges. Verifies insurance eligibility benefits for services rendered with the payors and documents appropriately.
- Calculates and collects patient liability according to verification of insurance benefits and expected reimbursement. Explains and provides financial policies and available resources for alternative payment arrangements to patients and their families.
- Enters payments/charges for services rendered and performs daily payment/charge reconciliation in a timely and accurate manner.
- Works in a fast paced, multitask environment with high volume and immediacy needs requiring independent decision making and sound judgment to prioritize work and ensure appropriateness and timeliness of each patient's care.
ADMINISTRATIVE ASSISTANT
ACTIVE RENTER
06.2017 - 10.2021
- Investigated daily variances and corrected errors to resolve discrepancies.
- Developed and updated spreadsheets and databases to track, analyze and report on performance and sales data.
- Offered office-wide software support and training, troubleshooting issues, and optimizing usage.
- Managed Access databases converting complex data into easy-to-interpret data.
- Maintained clean and organized files by keeping accounts payable records up to date.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained inventory of office supplies and placed orders.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Assisted coworkers and staff members with special tasks on daily basis.
- Liaised between clients and vendors and maintained effective lines of communication.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Education
LICENSED COSMETOLOGIST - Cosmetology
AVALON BEAUTY ACADMY
Phoenix, AZ08-2010
High School Diploma -
COPPER CANYON
Glendale, AZ05-2008
Skills
- Multitasking and organization
- Workload management
- Work independently
- Vendor relationship management
- Team player
Resolve discrepancies
- Fast paced operations
- Adaptability and flexibility
- Succession planning
- Goal setting
- Money handling
- Customer service
Timeline
Assistant Manager
SportClips Haircuts
09.2023 - Current
OPERATIONS FIELD SPECIALIST
TRILOGYMEDWASTE
07.2022 - 09.2023
CUSTOMER EXPERIENCE REPRESENTATIVE
BANNER HEALTH
10.2021 - 07.2022
ADMINISTRATIVE ASSISTANT
ACTIVE RENTER
06.2017 - 10.2021
LICENSED COSMETOLOGIST - Cosmetology
AVALON BEAUTY ACADMY
High School Diploma -
COPPER CANYON
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