Summary
Overview
Work History
Education
Skills
Timeline
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Krista Troy

Tucson

Summary

Dynamic Sales Development Specialist at Allstate with proven expertise in team management/development and Generating insurance sales revenue for the company. Successfully onboarded new hires and enhanced sales performance through tailored training and real-time support. Recognized for problem-solving abilities and driving continuous improvement, fostering a high-performing sales culture.

Overview

5
5
years of professional experience

Work History

Sales Development Specialist

Allstate
03.2020 - Current
  • Onboard new hires and deliver comprehensive training on Allstate systems, CRM platforms, and agency processes
  • Serve as key support contact for the sales team, resolving technical issues, answering underwriting questions and clarifying process related concerns in real time
  • Review recorded sales calls and provide tailored feedback to drive continuous improvement
  • Facilitate team meetings and conduct roleplay sessions to strengthen communication and improve sales call performance
  • Design implement and update training procedures including expectations and consequences for non compliance
  • Conduct zoom interview and assist in recruitment efforts
  • Close business and educate customers on insurance quotes for team members who are out of office.

Education

Associate of Arts - Concentration in Criminal Justice

University of Phoenix
Tempe, AZ
03-2013

Skills

  • Team management
  • CRM proficiency
  • Product knowledge
  • Sales processes
  • Objection handling
  • Problem-solving abilities
  • Decision-making
  • Staff training and development

Timeline

Sales Development Specialist

Allstate
03.2020 - Current

Associate of Arts - Concentration in Criminal Justice

University of Phoenix

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Krista Troy