Kristen Garvin
Phoenix
Summary
Detail-oriented administrative and operations professional with 6+ years of experience managing high-volume workflows, financial transactions, and account reconciliation. Experienced in coordinating 20–40+ clients daily, maintaining 50+ weekly appointments, and managing a portfolio of 100+ delinquent accounts. Skilled at process improvement, collections, and providing excellent customer service. Highly adaptable with proficiency in complex software platforms and a strong ability to learn new systems quickly—ready to transition these skills into property management.
Overview
10
10
years of professional experience
Work History
Executive, Medallion | Development & Pro-Contracts Liaison
Mayo Clinic
Arizona
01.2022 - Current
- Managed high-volume administrative and financial workflows, supporting 20–40+ patients daily with accurate billing and account processing
- Maintained complex provider schedules, coordinating 50+ weekly appointments to optimize efficiency
- Resolved account discrepancies by collaborating with billing, insurance, and revenue cycle teams
- Escalated financial exceptions to leadership, improving issue resolution turnaround time
- Served as primary point of contact for clients, handling sensitive financial and service-related inquiries
- Supported process improvement initiatives to enhance workflow efficiency and data accuracy
Desk Operations Specialist
Mayo Clinic
10.2018 - 01.2022
- Processed daily financial and administrative transactions, including insurance verification and documentation management
- Maintained accurate records and ensured compliance with organizational procedures
- Coordinated high-volume client flow, improving operational efficiency
- Acted as liaison between clients and internal teams to resolve account and service issues
Loan Advisor
Bridgecrest
06.2018 - 09.2018
- Managed a portfolio of 100+ delinquent accounts, negotiating payment solutions and consistently meeting monthly collection targets
- Communicated with clients regarding outstanding balances, resolving payment issues while maintaining professional relationships
- Handled high-volume inbound and outbound calls to support account resolution and collections efforts
- Maintained accurate documentation of financial interactions in compliance with company policies
Assistant Clinic Manager
Massage Envy
Superstition Gateway
02.2016 - 04.2018
- Oversaw daily front desk operations, including payment collection, account management, and membership sales
- Trained and mentored 8+ front desk employees, improving sales performance and customer satisfaction
- Resolved billing issues and client concerns, maintaining high retention and satisfaction
- Assisted in operational oversight and team coordination in manager’s absence
Education
Bachelor’s - Communications
Arizona State University
Tempe, AZ05-2028
Associate Degrees - AA & AGS
Rio Salado College
Mesa, AZ12-2024
Skills
- Property Management Software: Yardi, OneSite (developing proficiency)
- Healthcare / Financial Systems: Epic Hyperspace, OneSource
- Office Tools: Microsoft Excel, Word, Outlook, PowerPoint
- Financial Transactions & Account Reconciliation
- Billing, Payments & Collections
- Invoice Processing & Documentation
- Administrative & Operational Support
- Data Accuracy & Compliance
- Customer Service & Conflict Resolution
- Process Improvement & Workflow Optimization
Timeline
Executive, Medallion | Development & Pro-Contracts Liaison
Mayo Clinic
01.2022 - Current
Desk Operations Specialist
Mayo Clinic
10.2018 - 01.2022
Loan Advisor
Bridgecrest
06.2018 - 09.2018
Assistant Clinic Manager
Massage Envy
02.2016 - 04.2018
Bachelor’s - Communications
Arizona State University
Associate Degrees - AA & AGS
Rio Salado College
Leadership & Committees
Super User Network – Mayo Clinic
- Provided system support and ensured accurate use of internal platforms
Desk Operations Trainer – Mayo Clinic
- Developed and delivered onboarding programs for new hires, focusing on workflow processes, financial accuracy, and compliance