Kristen Kerttula
Mesa,AZ
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
Work History
Loan Advisor
DriveTime
01.2025 - Current
- Developed customized financial solutions for clients based on their unique needs, leading to higher client retention rates.
- Maintained up-to-date knowledge of current lending regulations, ensuring compliance with all applicable laws and policies in every client interaction.
- Provided ongoing support for existing clients, addressing concerns or questions related to their loans as needed throughout the life of the agreement.
- Negotiated favorable terms for both new loans and refinancing options to better serve clients'' needs and improve overall profitability.
- Boosted customer satisfaction levels with a timely response to inquiries and resolution of issues.
Infant Teacher
Primrose of East Mesa
08.2020 - 01.2025
- Kept classroom and feeding areas clean, neat, and safe.
- Maintained a safe, nurturing environment for infants by adhering to health and safety regulations.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
- Developed strong relationships with parents to foster trust and open communication regarding their child''s wellbeing.
- Used proper sanitizing techniques for toys, surfaces, and equipment.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Promoted development of social, emotional, and communication skills in infants.
- Provided thorough documentation of each child''s day-to-day activities, achievements, concerns, or incidents for both internal records and parental review upon request.
- Implemented positive reinforcement techniques to promote desirable behavior among infants.
- Managed daily routines efficiently while maintaining flexibility to accommodate any unforeseen changes or challenges throughout the day.
- Utilized a variety of teaching methods, including storytelling, music, and visual aids, to stimulate infant curiosity and interest in learning.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Supported the emotional needs of infants through consistent care, comfort, and validation of feelings.
- Enhanced infant learning by implementing age-appropriate activities and educational games.
- Adhered to parent preferences and legal requirements for feeding breastmilk, formula and solids to infants.
- Supported students in developing self-esteem and self-confidence.
- Assessed student progress and provided feedback on educational development.
Infant Teacher
Little Einsteins Preschool
10.2018 - 08.2020
- Maintained a safe, nurturing environment for infants by adhering to health and safety regulations.
- Kept classroom and feeding areas clean, neat, and safe.
- Managed personal hygiene requirements with frequent diaper changes, use of bibs, and monitoring of behaviors.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Developed strong relationships with parents to foster trust and open communication regarding their child''s wellbeing.
- Consulted with parents to build and maintain positive support networks and support continuing education strategies.
- Provided thorough documentation of each child''s day-to-day activities, achievements, concerns, or incidents for both internal records and parental review upon request.
- Promoted development of social, emotional, and communication skills in infants.
- Managed daily routines efficiently while maintaining flexibility to accommodate any unforeseen changes or challenges throughout the day.
- Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
- Utilized a variety of teaching methods, including storytelling, music, and visual aids, to stimulate infant curiosity and interest in learning.
- Enhanced infant learning by implementing age-appropriate activities and educational games.
- Adhered to parent preferences and legal requirements for feeding breastmilk, formula and solids to infants.
- Assessed developmental milestones and provided regular updates to parents on their child''s progress.
- Conducted regular observations and evaluations of infant growth, adjusting lesson plans as needed based on developmental progress.
- Collaborated with fellow teachers to develop and implement engaging lesson plans for infant care.
- Promoted cognitive development through interactive play sessions and sensory experiences.
- Established clear expectations for infant behavior using age-appropriate boundaries.
Kitchen Aid
Head Start Program
06.2018 - 10.2018
- Maintained a clean working environment by consistently washing dishes and completing daily cleaning tasks.
- Operated standard kitchen equipment with focus on safety and sanitation.
- Cleaned and organized kitchen stations to promote team efficiency.
- Promoted workplace safety through careful adherence to established procedures for handling sharp utensils, hot surfaces, and heavy equipment.
- Ensured compliance with food safety regulations by properly storing ingredients and maintaining cleanliness standards throughout the kitchen.
- Collaborated effectively with team members to ensure smooth operations during high-volume periods such as holidays or special events.
- Contributed to a positive work atmosphere through effective communication with colleagues and supervisors.
- Assisted in the preparation of high-quality meals for customers with attention to detail and presentation.
- Enhanced kitchen efficiency by organizing and maintaining food storage areas.
- Streamlined meal preparation processes, enabling chefs to focus on cooking and plating dishes efficiently.
- Labeled and stored all food items correctly and checked expiration dates routinely.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Operated kitchen equipment in accordance with manufacturer instructions.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Sanitized pots, pans, utensils, kitchen appliances and equipment using company-approved cleaning supplies.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Monitored food temperature, discarding items not stored correctly.
- Cleaned and maintained work areas, equipment and utensils.
- Maintained composure and work quality while under stress.
Cashier
Walmart
09.2014 - 06.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Cashier
Walmart
11.2013 - 09.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Developed rapport and fostered brand loyalty by offering personalized service.
- Enhanced shopping experience, provided product information and location assistance.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Managed cash drawer accurately, ensuring all transactions balanced at end of day.
- Used POS system to enter orders, process payments and issue receipts.
- Worked with floor team and managers to meet wide range of customer needs.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
Education
High School Diploma -
American Fork Highschool
American Fork, UT05.1997
Skills
- Loan structuring
- Risk evaluation
- Documentation review
- Portfolio management
- Teamwork
- Customer service
- Problem-solving
- Time management
- Multitasking
- Reliability
Timeline
Loan Advisor
DriveTime
01.2025 - Current
Infant Teacher
Primrose of East Mesa
08.2020 - 01.2025
Infant Teacher
Little Einsteins Preschool
10.2018 - 08.2020
Kitchen Aid
Head Start Program
06.2018 - 10.2018
Cashier
Walmart
09.2014 - 06.2018
Cashier
Walmart
11.2013 - 09.2014
High School Diploma -
American Fork Highschool
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