Kristen Kilbourn
kingman
Summary
Dynamic and customer-focused professional with extensive experience at Johnny Market, excelling in cash handling and customer service. Proven ability to enhance customer satisfaction through effective conflict resolution and team collaboration. Recognized for maintaining a balanced cash drawer and fostering positive relationships, contributing to repeat business and store success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Cashier
Johnny Market
09.2023 - 11.2025
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer and balanced end-of-shift reports.
- Assisted customers with product inquiries and provided exceptional service.
- Monitored inventory levels to ensure stock availability on sales floor.
- Greeted customers entering store and responded promptly to customer needs.
- Trained new cashiers on register operations and customer service standards.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Addressed customer needs and made product recommendations to increase sales.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Enhanced customer service experience by efficiently processing purchases and returns.
- Ensured accuracy in financial transactions, reconciled cash with receipts daily.
- Facilitated positive shopping experience, greeted customers warmly upon entry.
- Facilitated smoother checkout process, trained new employees on POS systems.
- Enhanced shopping experience, provided product information and location assistance.
- Fostered positive customer relations by resolving complaints and inquiries promptly.
- Supported marketing initiatives by setting up and maintaining promotional displays.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Maintained up-to-date knowledge of store policies and procedures, ensuring compliance in all transactions.
- Improved efficiency, organized checkout area for optimal workflow.
Uber Driver
Uber Eats
05.2020 - 08.2023
- Delivered orders efficiently, ensuring timely service and customer satisfaction.
- Navigated routes using GPS technology to optimize delivery times and reduce wait periods.
- Maintained vehicle cleanliness and operational readiness to enhance delivery experiences.
- Communicated effectively with customers regarding order status and delivery updates.
- Resolved customer inquiries and issues promptly, fostering positive relationships and repeat business.
- Monitored performance metrics to identify areas for improvement in delivery processes.
- Trained new drivers on best practices for safety, navigation, and customer interaction.
- Implemented strategies to increase efficiency in multi-order deliveries while maintaining quality service.
- Responded to passenger concerns and complaints politely and professionally.
- Developed strong communication skills while interacting with diverse groups of riders daily.
- Followed company guidelines and policies when interacting with passengers.
- Increased repeat business through exceptional customer service, resulting in numerous positive reviews on the rideshare platform.
- Placed safety as top priority for rides and followed community guidelines for engaging emergency personnel.
- Maintained excellent ratings from passengers by consistently delivering friendly service and timely pickups.
- Kept meticulous records of mileage, expenses, and maintenance tasks for accurate reporting purposes.
- Handled emergency situations calmly and efficiently, contacting appropriate authorities when necessary.
- Managed time effectively, juggling multiple ride requests during peak hours for maximum efficiency.
- Cleaned and sanitized rideshare vehicle to avoid germ and infection spread.
- Adhered to all safety regulations and traffic laws while driving.
- Monitored traffic patterns and adjusted routes to minimize travel time.
- Resolved conflicts professionally, addressing any passenger concerns or issues calmly and effectively.
- Used GPS to determine fastest route to destinations in order to save riders money and maximize availability.
- Collaborated with fellow drivers to share insights on optimal routes or strategies for maximizing earnings during peak times.
- Navigated efficiently through heavy traffic, optimizing ride durations.
Delivery Driver
DoorDash
05.2020 - 08.2023
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Operated delivery vehicles safely, adhering to traffic regulations and company policies.
- Maintained accurate delivery logs and documentation for tracking purposes.
- Assisted in route planning to optimize delivery times and reduce fuel consumption.
- Communicated effectively with customers regarding delivery status and issues.
- Trained new drivers on best practices for safety and efficient delivery methods.
- Implemented process improvements that enhanced overall operational efficiency in deliveries.
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
- Managed customer inquiries and complaints in polite and professional manner.
- Enhanced delivery efficiency by optimizing routes using GPS navigation and mapping tools.
- Verified accuracy of all deliveries against order forms.
- Upheld high standards of professionalism while representing the company during interactions with customers, vendors, and other stakeholders.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Ensured the safety of all goods transported by securing loads properly and following best practices for handling fragile items.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Increased repeat business through excellent customer service and prompt resolution of any issues or concerns.
- Developed strong working knowledge of local traffic laws and regulations to facilitate smooth navigation on-the-job safely.
- Kept meticulous records of deliveries, including invoices, delivery confirmations, and any other required documentation to ensure accurate tracking and billing processes.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Boosted overall efficiency by effectively managing multiple tasks simultaneously, such as loading and unloading vehicles, route planning, and paperwork completion.
- Exemplified commitment to teamwork by assisting fellow drivers with technical support or coverage during peak periods.
- Reduced vehicle downtime and repair costs by performing routine maintenance checks and adhering to preventive measures.
- Facilitated smooth delivery process, ensuring all packages were securely and neatly organized within vehicle.
- Reduced fuel consumption and costs with strategic planning and execution of delivery routes.
- Supported operational efficiency by accurately completing delivery paperwork and timely reporting.
- Maintained clean and safe vehicle, contributing to positive image of company.
- Ensured timely and accurate delivery of packages to customer locations, enhancing overall satisfaction with service.
- Assisted with loading and unloading of goods to prevent delays and ensure timely deliveries.
- Increased route efficiency, enabling more deliveries per shift by meticulously planning and following optimized paths.
- Demonstrated flexibility by covering additional routes as needed, supporting team workload balance.
- Increased customer satisfaction, ensuring all deliveries met specified time frames and conditions.
- Reduced delivery times by optimizing route planning, demonstrating efficiency in daily operations.
- Improved team morale and efficiency with regular maintenance checks, minimizing downtime due to vehicle issues.
- Improved delivery accuracy by diligently checking orders before departure.
Spark Delivery
Walmart.com
05.2020 - 07.2023
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Excellent communication skills, both verbal and written.
- Fast and Efieint driver for delivering orders that were placed online
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Paid attention to detail while completing assignments.
Education
No Degree - Human Resources Development
Kellogg Community College
Battle Creek, MI04-1994
High School Diploma -
Mashall High School
Marshall, MI05-1993
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Time management skills
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Reliability and punctuality
- Cash handling and management
- Customer relations
- Cash register operation
- Written and verbal communication
- Order taking
- Professionalism and courtesy
- Cash management
- Cash register systems
- Cash handling expertise
- Payment processing
- Product restocking
- Conflict resolution
- Product knowledge
- Refunds and exchanges
- Issue resolution
- Complex Problem-solving
- Cash drawer balancing
- POS system operations
- POS systems
- Refund handling
- Payment collection
- Staff training
- Guest inquiries
- ID verification
- Attention to detail
- Currency counting
- Inventory control
- Decision making aptitude
- Sales expertise
- Daily reporting
- Retail merchandising
- Product recommendations
- Drawer balancing
- Returns processing
- Point of sale operation
- Purchase assistance
- Point-of-sale system operation
- Order verification
- Point of sale proficiency
- Records maintenance
- Fraud prevention awareness
- Loss prevention
- Identification checks
- Loyalty program promotion
- Staff mentoring
- Proficient in [software]
- Payment posting
- Regulatory compliance
- Sales techniques mastery
- Spirit, wine, and beer expertise
- Liquor law compliance
- Multitasking and organization
- Liquor regulations and compliance
- Expense tracking
- Empathy and patience
- Clear communication
- Data entry
- Complaint resolution
- Credit card processing
- Basic math
- Visual merchandising
- Upselling techniques
- Sales transactions
- Promotions and discounts
- Scanner operations
- Exchanges processing
- Gift card handling
- Hospitality and accommodation
- Dependability and reliability
- Transaction handling
- Credit and cash transactions
- Point-of-sale system
- Merchandise exchange
- Ordering and stocking
- Checkout monitoring
Accomplishments
- Trained and mentored [number] employees.
- Achieved [number]% of sales quote.
- Promoted to [Job Title] after only [timeframe] for exceptional performance.
- Documented and resolved [Issue] which led to [Results].
- Achieved [Result] through effectively helping with [Task].
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] by completing [Task] with accuracy and efficiency.
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
- [Area of certification] Training - [Timeframe]
- [Area of expertise] License - [Timeframe]
- Licensed [Job Title] - [Timeframe]
- [Area of certification], [Company Name] - [Timeframe]
Languages
English
Professional Working
Timeline
Cashier
Johnny Market
09.2023 - 11.2025
Uber Driver
Uber Eats
05.2020 - 08.2023
Delivery Driver
DoorDash
05.2020 - 08.2023
Spark Delivery
Walmart.com
05.2020 - 07.2023
No Degree - Human Resources Development
Kellogg Community College
High School Diploma -
Mashall High School