Kristen Smith
Buckeye
Summary
Detail-oriented professional with strong multitasking and communication skills. Experienced in recruiting highly talented personnel. Proven ability to work collaboratively with team members.
Overview
18
18
years of professional experience
Work History
Candidate Engagement Specialist
Discount Tire
05.2024 - Current
- Conduct a high volume of outbound calls to engage applicants using ATS (ICIMS) providing them with a warm introduction to Discount Tire, an overview of the hiring process, and setting the applicant up with next steps and expectations
- Implemented innovative strategies to enhance the candidate experience throughout the recruitment process, focusing on effective communication, personalized interactions, and streamlined procedures to ensure a positive and memorable experience for every candidate.
- Perform initial screening of applicants to assess their suitability for Discount Tire
- Schedule qualified candidates for initial interviews with store managers
- Work closely with Regional Recruiters and store operations teams to gain a deep understanding of staffing needs, job requirements, and other dependencies
- Ensure alignment in recruiting efforts and candidate selection
- Diligently update and maintain applicant records in ICIMS, ensuring accurate tracking of interactions, feedback and interview outcomes
- Collect and relay feedback from candidates to recruiters and hiring managers, aiming to continuously improve the recruitment process and candidate experience
Talent Acquisition Coordinator
U-Haul
06.2023 - 05.2024
- Assist with all onboarding tasks
- Complete I-9 interviews for all new hires
- Initiate background checks and track the status
- Send out all onboarding emails and tasks and follow up with candidates to ensure timely completion
- Schedule Tech Sessions for all new hires
- Provide technical assistance when needed
- Document new hire paperwork
- Assisted the recruiting team with sourcing and screening potential candidates
- Worked closely with department managers, hiring managers and the HR team
Associate Recruiter
Carvana
03.2020 - 02.2023
- Responsible for hiring Inventory Associates, Loaders, Haulers and Drivers for open requisitions at our Inspection Centers across the US
- Reviewed employment applications, candidate backgrounds, skills, compensation needs and other qualifications
- Interviewed and explained job duties, compensation and benefits to potential candidates
- Created and maintained positive relationships with hiring managers and HR business partners
- Facilitated job application processes for qualified candidates
- Advertised and promoted open positions using social media and digital marketing procedures.
- Conducted in-depth screening calls
Underwriter/Fraud Specialist, Verifications
Carvana
03.2020 - 02.2023
- Analyzed risk and adhered to underwriting standards to drive risk selection and profitability
- Gathered and analyzed information to determine risk acceptability
- Inspected financial statements, credit information and title data to complete underwriting process
- Utilized diverse data tools and processes to analyze, interpret and manage data
- Conducted comprehensive analysis and evaluated risk to control underwriting loss.
Account Coordinator
SYSCO Food Services
09.2018 - 02.2020
- Responded to customer inquiries quickly and professionally to maintain customer satisfaction
- Took inbound calls on headset, promoting products and services to secure new accounts
- Cultivated and strengthened customer relationships to drive revenue growth
- Delivered superior customer support to improve account retention rate
- Worked in conjunction with outside sales representative to maintain and grow product sales
- Contacted new and existing customers to discuss product and service solutions
- Consulted with customers to aid selection and purchase of products that met needs
- Expedited customer orders for quick delivery and to promote satisfaction
- Liaised between outside sales representatives and accounts to optimize customer service
- Leveraged computer system to input customer orders and pricing information
- Identified customer needs by asking questions and advising on best solutions
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
- Greeted and assisted customers to foster positive experiences.
Shift Supervisor
Starbucks
01.2007 - 09.2018
- Completed opening and closing duties to facilitate business operations
- Assisted upper management with daily operations to meet standards of service and quality
- Resolved customer complaints and reported issues to senior management
- Collaborated with team members to improve performance and implement training updates
- Coordinated shift workers for inventory receiving, auditing and restocking
- Patrolled work areas to inspect operations, identify concerns and implement corrective actions
- Reinforced rules to promote superior employee performance
- Taught staff upselling techniques to meet revenue targets
- Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork
- Assessed operations and adjusted scheduling to maximize productivity
- Evaluated and performed equipment maintenance to support operational goals
- Monitored security and enforced loss prevention strategies during shift
- Supervised and led employees to maintain productivity and customer service levels
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements
- Delegated tasks to employees and monitored activities and task completion
- Handled escalated customer concerns and emergencies in absence of manager or supervisor
- Checked orders for quality and completeness
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance
- Complied with company safety procedures, policies and regulations to promote safe working environment
- Upheld company standards and compliance requirements for operations
- Positioned skilled staff in key areas throughout shift to optimize department productivity
- Managed daily workflow and scheduled staff for adequate coverage
- Educated customers about offerings, promotions and pricing to boost sales
- Evaluated employee performance, delivering individualized feedback and praise.
Education
Some College (No Degree) - Psychology
University of Central Missouri
MOSkills
- Networking and Partnership Development
- Candidate Screening
- Sourcing and Interviewing
- Team Collaboration
- Applicant Tracking Systems
- Self-Motivated Work Ethic
- Recruiting Software Experience
- Employee Relations
- Strong communication and relationship building skills
Timeline
Candidate Engagement Specialist
Discount Tire
05.2024 - Current
Talent Acquisition Coordinator
U-Haul
06.2023 - 05.2024
Associate Recruiter
Carvana
03.2020 - 02.2023
Underwriter/Fraud Specialist, Verifications
Carvana
03.2020 - 02.2023
Account Coordinator
SYSCO Food Services
09.2018 - 02.2020
Shift Supervisor
Starbucks
01.2007 - 09.2018
Some College (No Degree) - Psychology
University of Central Missouri
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