Kristen Townsend
YogaSix
Peoria
18
years of professional experience
Strategic manager specializing in staff management, customer service, and quality assurance. Enhances operational efficiency and customer satisfaction through innovative process improvements. Leads teams to achieve goals by fostering collaboration and adaptability. Skilled in conflict resolution and process optimization, driving revenue growth and contributing to organizational success.
Work History
Assistant Manager
4 Months- Trained and mentored staff on best practices in customer service and studio management.
- Developed and implemented operational procedures to enhance studio efficiency and member satisfaction.
- Analyzed member feedback to identify trends and improve service offerings continuously.
- Collaborated with leadership to create marketing strategies that increased membership retention rates.
- Assisted in planning community outreach initiatives to promote brand awareness and engage potential members.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
Manager
4 Years 2 Months- Managed daily operations to ensure smooth service delivery and client satisfaction.
- Led a team of 35+ employees, ensuring high productivity and excellent customer service.
- Developed and implemented strategies that improved customer satisfaction and loyalty.
- Implemented inventory management practices to ensure product availability and minimize stockouts.
- Oversaw staff scheduling to maintain optimal workforce levels during busy periods.
- Trained and developed team members on company protocols and customer service standards.
- Coached, mentored and trained team members in order to improve their job performance.
- Facilitated communication between departments to enhance teamwork and service efficiency.
- Resolved customer concerns promptly to maintain positive client relationships.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Provided leadership during times of organizational change or crisis situations.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Recruited and hired qualified candidates to fill open positions.
- Assessed team members' skillsets and assigned tasks accordingly for optimal efficiency.
- Analyzed customer feedback data to develop action plans for improving services offered.
- Established processes to ensure efficient workflow throughout the organization.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Conducted performance reviews for team members.
- Implemented process improvements, resulting in an increase in operational efficiency.
- Developed and implemented strategic plans to achieve company objectives.
- Developed and executed strategic plans aligned with company objectives to drive operational success.
- Oversaw marketing initiatives that enhanced brand awareness and contributed to sales growth.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Streamlined communication channels, improving information flow and decision-making speed.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Owner
11 Years 1 Month- Owned and operated retail business, managing inventory, vendors, staff, finances, payroll, and customer relationships to ensure operational efficiency.
- Oversaw daily operations of pet supply retail store, ensuring smooth functionality and customer satisfaction.
- Directed daily business operations, including staff hiring and training to maintain service quality.
- Executed store layout changes, enhancing customer navigation and increasing engagement.
Education
Bachelor of Science - Business
Skills
Customer service
Staff management
Employee training
Performance management
Leadership development
Service excellence
Stock control
Schedule management
Inventory management
Schedule preparation
Complex Problem-solving
Attention to detail
Time management
Education and Training
other
Timeline
Assistant Manager
YogaSix
04.2026 - CurrentRead More
Manager
Hand And Stone
01.2022 - 03.2026Read More
Owner
Sun City Pet Market
08.2008 - 09.2019Read More
Western Oregon State University
Bachelor of Science from Business
Read More