Kristen Warren
Gilbert,AZ
Summary
Strong leader and problem solver with a proven record of successful metrics. Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering a culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
20
20
years of professional experience
Work History
Manager of Medical Clinical Operations
Home & Community Care Transitions
06.2019 - Current
- Management and accountability for professional employees
- Achieved and exceeded departmental goals by developing and executing strategic plans and performance metrics.
- Improved focused metric by 50% in 3 months and exceeded annual goals year over year
- Identifying and resolving barriers to improve efficiency and compliance
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Discussion and resolution of barriers to safe discharge from the PAC setting.
- Analyzing and managing key performance metrics
- Sets team direction, resolves problems and provides guidance
- Adapts to departmental operational plans and changes
- Analyzes reports to determine root cause analysis to improve team performance
- Motivates and influences team for success of enterprise goals
- Identify and implement business development opportunities to support growth of medical and clinical operations programs
- Oversee/navigate technology and software applications utilized in the delivery of medical and clinical operations programs
Skilled Inpatient Care Coordinator
NaviHealth
06.2019 - 10.2020
- Management of relationships with providers and contracted health plan partners.
- Participate in IDT meetings with post acute settings to outline expectations for DC planning that aligns with enterprise metrics
- Engage with patients/families and case managers to share information needed to reduce barriers to safe discharges.
- Managed patient caseloads effectively, ensuring timely follow-up and appropriate interventions.
- Completes weekly functional assessments of patients in PAC through clinical reasoning.
- Provides authorization for SNF stay based on determination of skilled services provided according to CMS guidelines.
- Review of targets for length of stay, re-admissions, outcomes and appropriate DC planning.
- Makes appropriate referrals to the health plan for post DC programs such as case management, HouseCalls, Fragility program and palliative care.
- Coordinates with medical director to ensure resolution of barriers and to mitigate liability.
Director of Rehabilitation
Sante of Chandler
03.2015 - 06.2019
- Management of 30 staff Physical, Occupational and Speech therapists
- Comprehensive training on documentation of skilled services to reduce risk of claim denials
- Successful management of RUG utilization for optimal reimbursement potential
- Managed multiple performance metrics including RUG utilization, productivity, payroll costs and cost per patient successfully with highest achieved in the Sante ’network.
- Contributed to and led stand up and interdisciplinary team meetings, triple check, care plans & team meetings for staff development.
- Coordinated care with nursing staff to ensure the highest quality care provided.
- Participated in comprehensive root cause analysis approach to reduce hospital readmissions.
- Process implementation of operational systems to progress patients toward discharge.
- Successfully managed department metrics including budget management, productivity, management of payroll costs with effective staffing strategies.
- Hiring manager and maintained a cohesive team through team building and management style to decrease turnover staff.
- Facilitated cross-functional communication between departments.
- Chart compliance auditing and annual performance reviews
- Operated and contributed to 3 consecutive years of deficiency free surveys
Physical therapist, PRN
Infinity Rehab, Contracted at Sante ’Rehab
04.2014 - 03.2015
- Provided patient care including use of modalities, manual therapy, therapeutic exercise
- Development of plan of care
- Oversight of PT assistants
Owner/physical therapist
Forward Motion Physical Therapy
04.2014 - 03.2015
- Start up of an outpatient physical therapy clinic
- Sole owner and physical therapist
- Manage and provide all patient care, business marketing, management of finances and budget, community education, program development, compliance officer
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Established foundational processes for business operations.
Director of Rehabilitation/Manager
The Gardens of Scottsdale
02.2013 - 03.2014
- This position included development of operational procedures for the start up of a new rehabilitation department.
- Supervised, oriented, trained and counseled department employees to improve job performance and maintain high standards of patient care.
- Liaised with patients, families and support departments to adequately plan for patient rehabilitation needs.
- Developed programs appropriate to needs of residents in facility to achieve highest feasible level of functioning.
- Conducted regular performance reviews of staff members, offering constructive feedback and setting clear expectations for ongoing improvement.
- Contributed to the success of multidisciplinary team meetings by facilitating open communication between providers about patient progress and care plan adjustments.
- Maintained appropriate and adequate staffing and scheduling of residents on caseloads.
- Determining/managing therapy RUG levels
- Established interdisciplinary collaboration to optimize patient care plans and maximize functional gains.
- Led continuous quality improvement initiatives resulting in improved facility performance metrics.
- Streamlined operational processes for increased efficiency in patient care delivery.
- Participated in IDT meetings to discuss and resolve barriers to safe discharge from PAC setting.
Assistant Rehab Director
Wellsprings Therapy Center
05.2012 - 02.2013
- Supervision of clinical staff, clinical education of staff, chart auditing, provided patient care, management of therapy scheduling
- Facilitated cross-functional collaboration for improved decision-making processes within the organization.
- Proactively identified potential risks and implemented mitigation strategies to minimize negative impacts on projects or business operations.
- Leveraged professional networks and industry knowledge to strengthen client relationships.
- Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
- Navigated company through periods of significant change, maintaining focus on long-term strategic goals.
Physical Therapist
Dynamic Rehab-per diem
01.2012 - 05.2012
Physical Therapist
Sun Valley Home Care
01.2010 - 05.2012
Physical Therapist
Gentiva Home Health Services
04.2008 - 05.2012
Physical Therapist, Clinical Director/Manager
Petersen Physical Therapy
07.2006 - 11.2008
Physical Therapist
Banner Home Care
09.2006 - 04.2008
Physical Therapist
Physicians Physical Therapy
10.2005 - 07.2006
Education
MBA - Healthcare Administration
Capella University
10-2025
Doctor of Physical Therapy - undefined
AT Still University
08.2005
Bachelor of Science - Exercise Science and Physical Education
Arizona State University
05.2001
High School graduate - undefined
Del Campo High School
05.1992
Skills
- Experience in PAC, Home Health and Outpatient settings
- Complex Problem-solving
- Program implementation
- Team leadership
- Decision-making
- Operations management
- Data analysis and strategic planning
- Cross-functional teamwork
- Performance management
- Conflict resolution
- Key performance indicators
- Coaching and mentoring
- Partnership development and negotiation
- Change management
- Trend analysis
- Adaptability and flexibility
- Multitasking and organizational skills
- Excellent communication
- Organizational skills
- Managing operations and efficiency
- MS Office, Excel, AI, Tableau, Qualtrics, Outlook Powerpoint
- Process improvement
- Active listening and Interpersonal relations
Timeline
Manager of Medical Clinical Operations
Home & Community Care Transitions
06.2019 - Current
Skilled Inpatient Care Coordinator
NaviHealth
06.2019 - 10.2020
Director of Rehabilitation
Sante of Chandler
03.2015 - 06.2019
Physical therapist, PRN
Infinity Rehab, Contracted at Sante ’Rehab
04.2014 - 03.2015
Owner/physical therapist
Forward Motion Physical Therapy
04.2014 - 03.2015
Director of Rehabilitation/Manager
The Gardens of Scottsdale
02.2013 - 03.2014
Assistant Rehab Director
Wellsprings Therapy Center
05.2012 - 02.2013
Physical Therapist
Dynamic Rehab-per diem
01.2012 - 05.2012
Physical Therapist
Sun Valley Home Care
01.2010 - 05.2012
Physical Therapist
Gentiva Home Health Services
04.2008 - 05.2012
Physical Therapist
Banner Home Care
09.2006 - 04.2008
Physical Therapist, Clinical Director/Manager
Petersen Physical Therapy
07.2006 - 11.2008
Physical Therapist
Physicians Physical Therapy
10.2005 - 07.2006
Doctor of Physical Therapy - undefined
AT Still University
Bachelor of Science - Exercise Science and Physical Education
Arizona State University
High School graduate - undefined
Del Campo High School
MBA - Healthcare Administration
Capella University
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