Kristen White
Surprise
Summary
Hardworking, organized, and adaptable Team Lead with an experienced background in customer service, sales, and team leadership. Offers excellent technical abilities, as well as strong communication skills and attention to detail. Quick learner who thrives on a challenge.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Fulfillment Team Lead
Lowe's Home Improvement
Surprise, AZ
03.2025 - Current
- Supervise and delegate daily tasks to team members to ensure work prioritization and quality.
- Supervise and delegate the daily tasks to team members to ensure work prioritization and quality.
- Maintain a clear line of communication between team members, management, and customers to ensure operations run smoothly.
- Conducted inventory audits and maintained accurate records both physically and digitally to support operational efficiency.
- Perform safe and efficient operation of powered equipment such as Counterbalance Forklift, Reach Truck, Order Picker, and Electric Pallet Jack.
Merchandising Sales Associate Plant Service Team Lead
Lowe's Home Improvement
Surprise, AZ
06.2023 - 03.2025
- Led team to complete daily tasks accurately and on time, enhancing overall department efficiency.
- Maintained department and live goods, ensuring optimal quality and presentation for improved customer experience.
- Communicated proactively with management and vendors to support efficient departmental operations.
- Assisted customers in product selection and provided knowledgeable recommendations.
- Implemented merchandising strategies to optimize product displays and drive sales performance.
Sales Associate
Staples the Office Supply Superstore
Phoenix, AZ
12.2019 - 02.2022
- Operated POS systems with accuracy, ensuring timely cash handling and transaction reconciliation..
- Managed high-value sales transactions and promoted insurance warranties and add-on services to enhance customer purchase options.
- Unloaded, stocked, and merchandised products per planograms (POG), maintaining organized and visually appealing shelves.
- Delivered exceptional customer service to enhance shopping experience and foster loyalty.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
High School Diploma -
Imagine Prep Surprise
Surprise, AZ05-2019
Skills
- Inventory Management
- Product handling
- Powered Equipment Operation
- Workplace safety
- Team Leadership
- Process optimization
- Customer focus
- Warehouse Equipment Handling
- Attention to detail
- Conflict resolution
- Microsoft Operating Systems
Certification
Licensed on the Counter Balance Forklift, Reach Truck, and Order Picker through Lowe's Home Improvment
Timeline
Fulfillment Team Lead
Lowe's Home Improvement
03.2025 - Current
Merchandising Sales Associate Plant Service Team Lead
Lowe's Home Improvement
06.2023 - 03.2025
Sales Associate
Staples the Office Supply Superstore
12.2019 - 02.2022
High School Diploma -
Imagine Prep Surprise