Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kristi Calderon

Phoenix,AZ

Summary

Seasoned Customer Service Representative with exceptional success in business-to-business and business-to-consumer relationship building within multiple industries. Proven track record in exceeding customer service goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.

Overview

20
20
years of professional experience

Work History

Ecommerce Account Manager

Gearfire
02.2024 - Current
  • Established strong relationships with retailers to ensure proper account maintenance and support.
  • Boosted customer satisfaction by addressing and resolving account issues efficiently.
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution..
  • Improved overall team productivity by implementing best practices in organization and time management..
  • Kept detailed records of daily activities through online customer database.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Contributed to team objectives in fast-paced environment.
  • Managed approximately 30-50 incoming calls, emails and faxes per day from customers.'

Server/Bartender/Trainer

Olive Garden
04.2019 - 01.2024
  • Served food and beverages promptly with focused attention to customer needs.
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Resolved customer complaints promptly and professionally to maintain a positive reputation.
  • Consistently ranked in highest percentage of sales.
  • Increased sales significantly by upselling higher-end products to customers.
  • Trained 50 new bartenders & servers on drink and food preparation, product promotion, garnish preparation, and sanitation protocol.

Licensed Massage Therapist/Business Owner

Faithful Kinections LLC
10.2018 - 06.2020
  • Maintained client treatment records and designed long-term care programs for return clients.
  • Assessed client needs and identified muscle issues, medical conditions, and contraindications before beginning session
  • Created marketing advertisements to increase awareness of services and boost sales.
  • Grew sales with great work ethic, individualized care plans and positive attitude
  • Engaged with clients to effectively build rapport and lasting client-therapist relationships.
  • Generated new sales leads to achieve and exceed monthly goals.

Licensed Massage Therapist

Massage Envy Spa
02.2012 - 10.2018
  • Maintained client treatment records and designed long-term care programs for return clients.
  • Monitored client progress and adjusted treatment plans to best meet individual client needs.
  • Grew sales with great work ethic, individualized care plans and positive attitude.
  • Engaged with clients to build rapport, loyalty, and returns clients.
  • Built client loyalty and retention by delivering excellent massage experiences.
  • Engaged with clients to affectively build rapport and lasting client-therapist relationships.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.

Licensed Massage Therapist/Chiropractic Assistant

Mountain Vista Chiropractic
01.2010 - 02.2012
  • Collaborated with other healthcare professionals to develop effective treatment plans.
  • Provided treatment for medical conditions and injuries through therapeutic massage.
  • Advised clients on areas such as posture, at-home exercises and stretches.
  • Delivered exceptional service to every client by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Acknowledged, interacted and built relationships with clients to stimulate loyalty.
  • Listened to client needs and desires to identify and recommend optimal services, products, and treatment plans.

Telephone Banker V, Assist/Branch Support Specialist

Chase Bank Call Center
01.2005 - 02.2009
  • Managed leads and referrals for prospects interested in specific bank products such as loans and credit cards.
  • Cross-sold credit cards, loans, and other bank products.
  • Ranked #7 in the nations for product sales.
  • Stayed current on changing products, services and policies to offer exceptional service to customers.
  • Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Identified customer desires and goals through needs-based sales tactics.
  • Improved sales abilities and product knowledge on a continuous basis to provide optimal service and achieve quotas.
  • Promoted available products and services to customers during service and account management calls.
  • Handled over 100 incoming telephone calls, emails and chat requests.

Education

Bachelor of Science - Religion With Emphasis in Christian Counseling

Liberty University
Lynchburg, VA
05.2025

GED -

Maricopa Community Colleges - Phoenix College
Phoenix, AZ
10.2008

Skills

  • Account Management
  • Teamwork and Collaboration
  • Exceptional Customer Service
  • Relationship Building
  • Excellent Written and Verbal Communication
  • Strategic Sales Knowledge
  • Team Leadership
  • Time Management

Timeline

Ecommerce Account Manager

Gearfire
02.2024 - Current

Server/Bartender/Trainer

Olive Garden
04.2019 - 01.2024

Licensed Massage Therapist/Business Owner

Faithful Kinections LLC
10.2018 - 06.2020

Licensed Massage Therapist

Massage Envy Spa
02.2012 - 10.2018

Licensed Massage Therapist/Chiropractic Assistant

Mountain Vista Chiropractic
01.2010 - 02.2012

Telephone Banker V, Assist/Branch Support Specialist

Chase Bank Call Center
01.2005 - 02.2009

Bachelor of Science - Religion With Emphasis in Christian Counseling

Liberty University

GED -

Maricopa Community Colleges - Phoenix College

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Kristi Calderon