Kristi Muro
Apache Junction,AZ
Summary
Dynamic Sales Advisor with a proven track record of success.
Knowledgeable Customer Service and Accounts Management with solid track record in customer sales. Skilled at building strong customer relationships and providing tailored solutions that meet client needs. Demonstrated ability to handle customer inquiries and resolve issues efficiently, showcasing strong communication and problem-solving skills.
Overview
25
25
years of professional experience
Work History
Customer Sales Advisor
All Automotive Equipment Supply
09.2019 - 09.2024
- Provided expert product knowledge to customers, leading to informed purchasing decisions and increased satisfaction levels.
- Assisted customers with after-sales support, resolving issues quickly and maintaining high satisfaction levels.
- Coordinated effectively with other departments such as marketing and logistics to ensure seamless operations during busy periods.
- Developed long-lasting client relationships by providing exceptional customer service.
- Recorded accurate and efficient records in customer database.
Customer Sales Advisor
Mechanic Outlet
12.2017 - 07.2019
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Attended monthly sales meetings and quarterly sales trainings.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Maintained current knowledge of evolving changes in marketplace.
- Negotiated prices, terms of sales and service agreements.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Kept detailed records of daily activities through online customer database.
Sales Advisor
Garage Equipment Supply
11.1999 - 01.2012
- Listened to customer details and offered matching solutions to meet wide range of requirements.
- Coordinated effectively with other departments such as marketing and logistics to ensure seamless opera
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Recorded accurate and efficient records in customer database.
- Negotiated prices, terms of sales, financing and service agreements.
- Kept detailed records of daily activities through online customer database.
Education
High School Diploma -
Ventura High School
Ventura, CA06-1977
Skills
- Sales experience
- Customer service experience
- Trade show participation
- Product and service knowledge
- Sales closing
- Contact follow-up
- Pipeline building
- Price quote preparation
- Post-sales support
- Processing payments
Accomplishments
USAF Outstanding Unit Award ~ Honorable
Good Conduct Metal
P2/P4 Training
Mobile Home Sales Consultant 1984-1988 Maintained in the top 5 out of 170 Sales People Company Wide.
Automotive Equipment Specialist ranking in top 3 in Sales/Financing/Coordinated with Government Bids
Assisted Customers with Automotive Hoist Installers
Timeline
Customer Sales Advisor
All Automotive Equipment Supply
09.2019 - 09.2024
Customer Sales Advisor
Mechanic Outlet
12.2017 - 07.2019
Sales Advisor
Garage Equipment Supply
11.1999 - 01.2012
High School Diploma -
Ventura High School
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