Kristin Appel
Flagstaff
Summary
Extensive healthcare experience at Barnet Dulaney Perkins Eye Center, excelling in patient education and patient care. Proven expertise in progressive lenses and insurance verification, enhancing patient satisfaction and streamlining processes. Recognized for implementing workflow improvements that reduced wait times, ensuring seamless care coordination and optimal patient experiences.
Healthcare professional with solid foundation in surgery scheduling and commitment to operational efficiency. Adept at managing complex schedules, coordinating with medical teams, and ensuring patient satisfaction. Known for collaborative teamwork and adaptability in dynamic healthcare settings, with strong organizational and communication skills.
Overview
8
8
years of professional experience
Work History
Optician
Barnet Dulaney Perkins Eye Center
10.2022 - Current
- Assisted patients in selecting appropriate eyewear to meet visual and lifestyle needs.
- Provided expert advice on lens options, coatings, and frame styles to enhance customer satisfaction.
- Managed inventory and ensured availability of a diverse range of eyewear products.
- Collaborated with ophthalmologists to ensure accurate prescription fulfillment and care coordination.
- Calibrated seg heights, vertex, and pupillary distance and pantoscopic tilt to customize eyeglass orders and create perfect fit.
- Filed claims with vision and medical insurance companies to garner payment for optical services.
- Troubleshot issues with prescription eyewear, offering swift resolution to maintain customer satisfaction levels.
- Enhanced patient understanding of vision care options through comprehensive explanations of insurance benefits and coverage.
- Contacted patients when eyeglasses or contact lenses arrived in store and assisted with final fitting.
- Conducted thorough frame adjustments to ensure optimal comfort, fit, and functionality for each customer.
Premium Surgery Counselor
Barnet Dulaney Perkins Eye Center
06.2020 - 10.2022
- Educated patients about cataract and retina surgeries and all available advanced surgical options.
- Coordinated referrals between outside physician offices to ensure seamless transitions for patients before and after surgery.
- Trained and mentored new counselors on best practices in patient communication and care coordination.
- Implemented workflow improvements that streamlined appointment scheduling, reducing wait times for patients.
- Collaborated with medical staff to ensure comprehensive care plans for patients undergoing eye procedures.
- Conducted patient assessments to identify needs and provide tailored recommendations for treatment options.
Medical Front Office Receptionist
Barnet Dulaney Perkins Eye Center
04.2018 - 06.2020
- Managed patient scheduling and appointment confirmations to optimize workflow efficiency.
- Coordinated insurance verification processes to ensure accurate billing and minimize claim denials.
- Maintained electronic health records with attention to detail, ensuring compliance with privacy regulations.
- Trained new staff on front office procedures and software systems, enhancing team productivity and service quality.
- Developed strategies for managing high patient volumes during peak hours, improving service delivery and responsiveness.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Completed Certified Patient Service Specialist training and certification.
Education
Bachelor of Science - Anthropology
Arizona State University
Tempe, AZ05-2026
Skills
- Customer service
- Patient education
- Insurance verification and billing
- Progressive lenses expertise
- Optical equipment operation
- Proficient in NextGen, EHR, and Optix
Timeline
Optician
Barnet Dulaney Perkins Eye Center
10.2022 - Current
Premium Surgery Counselor
Barnet Dulaney Perkins Eye Center
06.2020 - 10.2022
Medical Front Office Receptionist
Barnet Dulaney Perkins Eye Center
04.2018 - 06.2020
Bachelor of Science - Anthropology
Arizona State University