Kristin Decouto
Mesa
Summary
Proven leader and efficient problem-solver, I excelled at Jack in the Box by streamlining operations and enhancing team communication, resulting in improved service delivery. Skilled in auditing procedures and customer engagement, I consistently ensured accuracy in financial transactions and fostered positive customer relationships. My ability to manage reservations and maintain meticulous financial records highlights my comprehensive skill set.
Overview
14
14
years of professional experience
Work History
Night Audit/ Housekeeping
Hotel
03.2024 - 08.2024
- Maintained thorough records of all nightly transactions, ensuring proper documentation for future reference.
- Managed guest requests efficiently while maintaining strict adherence to privacy regulations and confidentiality guidelines.
- Ensured accurate financial reporting by diligently reviewing and reconciling daily transactions.
- Reduced discrepancies in revenue reports by thoroughly verifying room rates, taxes, and fees on a nightly basis.
NBD Marketing
Call Center Rep
06.2023 - 11.2023
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Paid attention to detail while completing assignments.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Cashier/Cloth Processor
Goodwill
02.2021 - 08.2023
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
- Answered questions about store policies and addressed customer concerns.
- Handled cash with high accuracy and took care to check bills for fraud.
Shift Leader
Jack in the Box
08.2010 - 03.2016
- Improved team performance with regular feedback sessions and targeted skill development initiatives.
- Developed action plans to address operational challenges, resulting in cohesive team environment.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Led team through high-demand shifts by implementing streamlined processes and enhancing communication among staff.
- Trained new employees on company policies and procedures to ensure a seamless onboarding experience.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Conducted safety audits to identify areas for improvement and ensure adherence.
- Trained new employees to uphold operational excellence during shifts.
- Resolved customer complaints promptly and professionally, fostering positive relationships and maintaining brand loyalty.
- Trained and mentored new employees to maximize team performance.
- Oversaw cash handling procedures, reducing discrepancies and increasing overall accuracy in financial transactions.
- Coached crew members to optimize performance and motivate toward more efficient work.
Education
GED -
Mountain View High School
Brown And LindsaySkills
- Customer Engagement
- Auditing procedures
- Accounting
- Reservation management
Languages
English
Full Professional
Timeline
Night Audit/ Housekeeping
Hotel
03.2024 - 08.2024
NBD Marketing
Call Center Rep
06.2023 - 11.2023
Cashier/Cloth Processor
Goodwill
02.2021 - 08.2023
Shift Leader
Jack in the Box
08.2010 - 03.2016
GED -
Mountain View High School
Similar Profiles
Meryama MelloukiMeryama Mellouki
Front Desk Receptionist at HOTELFront Desk Receptionist at HOTEL
Harman preet SinghHarman preet Singh
Packing Associate and receptionist at HotelPacking Associate and receptionist at Hotel
Eulalee WilliamsEulalee Williams
Laundry Attendant at HotelLaundry Attendant at Hotel
Edris AhamadEdris Ahamad
Volunteer at HotelVolunteer at Hotel
Omar BazanOmar Bazan
Collections at Gm FinancialCollections at Gm Financial