Kristin Graf
Scottsdale,AZ
Summary
Enthusiastic and determined Senior Manager/Account Executive with over 20 years of experience in pharmacy benefit management. Highly committed to fostering and mentoring relationships. Strong ability to collaborate, maintain and grow internal and external customer relations. Seeking opportunity to share experience, drive and abilities by leading and mentoring a team while growing our business and exceeding our organizational goals.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Senior Manager/Portfolio Lead, Health Systems
Express Scripts
01.2022 - Current
Senior Account Executive, Health Systems
Express Scripts
12.2018 - 01.2022
- Strategic responsibility for book of business focused on hospitals and health systems
- Manages ongoing relationships through strong understanding of client goals and philosophy while maintaining corporate alignment; acts as a client advocate and trusted advisor
- Responsible for client retention and satisfaction
- Established and collaborative partner to numerous cross functional teams
- Analyzes client data to identify trends and presents/executes proactive individualized client opportunities, including viable upsell opportunities to maximize revenue
- Reviews and monitors financial guarantees, performance metrics and service level agreements
- Performs contract management and manages/facilitates business review meetings
- Expert in onsite pharmacy integrations and working with complex and unique hospital benefit plan setups
- Active biweekly participation in the 2020 and 2021 AM (Sales and Account Management) Advisory Board
- Active participation in the 2021 E2E Executive Committee Project
Senior Account Executive, Keenan Pharmacy Purchasing Coalition (KPPC)
Express Scripts
01.2011 - 12.2018
- Managed diverse book of business of 2.1M adjusted annual prescriptions with concentration in hospitals, nationwide health systems and coalition school districts
- Served as the AE lead for the Keenan Pharmacy Purchasing Coalition (KPPC), a coalition with 100+ clients representing $528M in client annual plan cost, 3.5 million adjusted annual prescriptions and estimated $27M in EBIT
- Reviews and collaborates on request for proposals and finalist meetings, including successfully securing two large key renewals in 2018 and winning a new large hospital effective 1/1/19
- Developed collaborative and positive relationships across internal partners, including legal, underwriting and pricing
- Cultivated strong relationships with executive and management decisions makers and influencers within Keenan
- Participated successfully in three renewal coalition cycles and three market checks
- Achieved stretch client retention rates and stretch client satisfaction results each year in role
- Collaborated across different roles with Keenan to grow from 40,000 lives in 2007 to over 500,000 in 2018
- Established internal and external SharePoint sites for coalition team members
Senior Manager – Account Management
Express Scripts
01.2010 - 01.2011
- Dual role of People Leader and Senior Account Manager
- Leader with operational oversight over team of 3 Account Managers and 1 Client Administrator
- Account Manager responsible for day to day and overall operational service excellence on key KPPC accounts
Senior Account Manager
Express Scripts
01.2002 - 01.2010
- Managed day-to-day client relationships by having comprehensive knowledge of the client’s benefit and needs
- Accountable for facilitating new plan setups, benefit changes and product implementations, including leading meetings and ensuring expected timelines and quality standards were met
- Coordinated marketing materials, plan communication materials for client changes, promotion of programs, and benefit fairs
- Provided proactive operational consultation to clients and the coalition through operational performance reviews and ongoing monitoring of service metrics
- Worked cross functionally with internal partners in the areas of eligibility, participant materials and benefit administration
- Supported client needs to research setup, analyze, and solve complex member issues, working with internal partners to achieve resolution
- Served as the AM lead for the KPPC, leading monthly coalition webinars and developing coalition standards
- Responsible for Hospital and Health System clients within the coalition, establishing long-term relationships that have carried into current role
- Established, created and helped manage the first internal Wiki site for Express Scripts’ Account Management
Client and Benefit Administration – Analyst I and II
Express Scripts
01.2000 - 01.2002
- Integrated benefits as part of platform migration from Stratus to Anchor, participating in a 6-month project to migrate all clients to the new system
- Worked collaboratively with account management teams establishing and confirming client intent on changes
- Keyed and created new client benefit builds and daily changes and performed quality assurance testing
- Coached and mentored new hires
Charter Supply
07.1997 - 09.1999
Education
Master of Business Administration -
University of Missouri
St Louis, MO01.2013
Bachelor of Science - Marketing Management
Virginia Tech
Blacksburg, VA01.1997
Skills
- Strategic planning
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
- Partnership development
Certification
Certified Pharmacy Technician, CPhT
2023 Evernorth Health Services Diamond Club Award
2023 Evernorth Health Services Diamond Club Award
Languages
french
Timeline
Senior Manager/Portfolio Lead, Health Systems
Express Scripts
01.2022 - Current
Senior Account Executive, Health Systems
Express Scripts
12.2018 - 01.2022
Senior Account Executive, Keenan Pharmacy Purchasing Coalition (KPPC)
Express Scripts
01.2011 - 12.2018
Senior Manager – Account Management
Express Scripts
01.2010 - 01.2011
Senior Account Manager
Express Scripts
01.2002 - 01.2010
Client and Benefit Administration – Analyst I and II
Express Scripts
01.2000 - 01.2002
Charter Supply
07.1997 - 09.1999
Bachelor of Science - Marketing Management
Virginia Tech
Master of Business Administration -
University of Missouri
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