Kristin Hensel
Prescott Valley
Summary
Dynamic leader with a proven track record at Red Lobster, enhancing operational efficiency and customer satisfaction. Excelled in team management and inventory control, significantly reducing staff turnover and optimizing stock levels. Skilled in fostering a positive work environment and implementing strategic improvements, leading to increased revenue and exceptional service quality.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Red Lobster
07.1998 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers, and used feedback to implement positive changes within.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
- Increased restaurant revenue by optimizing table turnover rates.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
- Collaborated with kitchen staff to streamline order preparation processes, reducing wait times for customers.
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Shift management
- Organization and prioritization
- Staff scheduling
- Customer loyalty
- Employee retention
- Schedule coordination
- Supervisory skills
- Kitchen equipment operation and maintenance
- Pre-shift walk-through
- Order delivery practices
- Trained in performance and wage reviews
- Food plating and presentation
- Restaurant operations management
- Kitchen oversight
- Labor and food cost control
- Reliable and responsible
- Team leadership
- Safe food handling
- Inventory management
- Coaching and mentoring
- Scheduling staff
- Money handling
- Scheduling
Certification
Serve Safe Certification
Arizona Liquor Certification
Timeline
Restaurant Manager
Red Lobster
07.1998 - Current
Serve Safe Certification
Arizona Liquor Certification
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