Summary
Overview
Work History
Education
Skills
Timeline
Generic
KRISTIN HOWELL

KRISTIN HOWELL

Casa Grande

Summary

I am seeking a position where my knowledge and experience will add value within a company whose culture aligns within my own, where I can continue to grow as both an individual and part of a team. My ultimate goal in life is to be better with each passing day, and to make the world around me better in any capacity that I can. In my career of over 20 years in sales, management and customer service, my experience varies greatly from operations, training, and brand ambassadorship, excelling in driving quality, optimizing financial performance, and enhancing customer satisfaction. I have maintained a proven track record in recruiting and developing high-caliber talent, implementing strategic sales initiatives, and reducing operational costs. I am extremely passionate about creating exceptional customer experiences and fostering community integration.

Overview

20
20
years of professional experience

Work History

STORE MARKET MANAGER

LensCrafters
04.2022 - Current
  • Drive quality and improvement to meet/exceed KPIs, ensuring LensCrafters leads in optical services
  • Lead team to deliver exceptional customer experiences, enhancing store reputation and sales
  • Recruit and develop high-caliber talent, creating a pipeline for future leadership roles
  • Manage store profits and expenses, optimizing financial performance and resource allocation
  • Execute business plans to maximize sales and profit, addressing issues and recovery opportunities
  • Impact my Community by integrating the business with the community to create better moments in peoples' lives, from our partners to our customers, communities and planet
  • Implemented strategic sales initiatives, boosting store revenue by 15% annually
  • Streamlined inventory management processes, reducing waste by 10% and saving costs

STORE MANAGER

Starbucks
03.2014 - 03.2022
  • Maintain a successful, multi-million dollar business and drive sales leveraging my business acumen, efficiency and problem solving skills
  • Nurture talent & lead a team by engaging the hearts and minds of my team and develop their skills so that they realize their personal best, both as individuals and as thriving teams
  • Inspire others by being a dynamic brand ambassador
  • Dedicated to driving and achieving results through my team

LEAD TECH SUPPORT & CUSTOMER SERVICE SPECIALIST

TeleNetwork
09.2009 - 09.2014
  • Provided remote technical support for various internet connections, resolving customer issues efficiently
  • Assisted residential and business customers with troubleshooting, improving service reliability
  • Scheduled in-person technical support appointments, ensuring timely resolution of complex issues
  • Addressed customer inquiries and concerns, enhancing overall satisfaction with services
  • Consistently ranked among top employees in sales, boosting product and service adoption
  • Resolved technical issues for internet customers, significantly reducing downtime and enhancing customer satisfaction

STORE MANAGER

Sunglass Hut
06.2005 - 10.2009
  • Developed and implemented individual growth plans, enhancing team performance and retention
  • Recruited, trained, and mentored staff, ensuring consistent delivery of brand standards and customer satisfaction
  • Maintained high store standards by overseeing operational procedures and staying updated on fashion trends
  • Built strong customer relationships, driving repeat business and brand loyalty
  • Implemented strategic plans that increased store sales by 20%, consistently meeting and exceeding company objectives
  • Introduced new sales techniques that boosted individual and store sales, leading to recognition as a top-performing location

Education

ASSOCIATE'S DEGREE - HOSPITALITY MANAGEMENT

St. Petersburg College
St. Petersburg, FL

ASSOCIATE'S DEGREE - BUSINESS

Tacoma Community College
Tacoma, WA
04.2025

Skills

  • Customer Service
  • Sales
  • Management
  • Leadership
  • Operations
  • Coaching
  • Training
  • Problem Solving
  • Troubleshooting
  • Inventory Management
  • Financial Analysis
  • Compliance
  • Brand Ambassador

Timeline

STORE MARKET MANAGER

LensCrafters
04.2022 - Current

STORE MANAGER

Starbucks
03.2014 - 03.2022

LEAD TECH SUPPORT & CUSTOMER SERVICE SPECIALIST

TeleNetwork
09.2009 - 09.2014

STORE MANAGER

Sunglass Hut
06.2005 - 10.2009

ASSOCIATE'S DEGREE - HOSPITALITY MANAGEMENT

St. Petersburg College

ASSOCIATE'S DEGREE - BUSINESS

Tacoma Community College
KRISTIN HOWELL