Kristin Jovic
Phoenix
Summary
Dynamic leader with a proven track record at Uptown Alley Surprise, driving revenue growth through strategic planning and innovative marketing. Expert in client retention and lead generation, I excel in coaching high-performing teams to exceed targets. Committed to enhancing customer satisfaction and fostering partnerships.
Overview
15
15
years of professional experience
Work History
Director of Sales and Marketing
Uptown Alley Surprise
09.2013 - Current
- Developed comprehensive sales plans for business growth, resulting in significant market share expansion.
- Increased sales revenue by implementing innovative marketing strategies and fostering strong relationships with clients.
- Secured major client contracts by delivering persuasive presentations that highlighted the value of our products and services.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Managed a high-performing sales team, providing regular coaching and training to enhance their skills and performance.
- Evaluated customer feedback and market data to refine product offerings, enabling a more tailored approach to client needs.
- Managed accounts to retain existing relationships and grow share of business.
- Organized promotional events and interacted with community to increase sales volume.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Proactively solicit and and generate new Corporate business.
Event Room Coordinator
Windmill Suites Inn Surprise
05.2011 - 06.2013
- Entered data, generated reports, and produced tracking documents.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Coordinated and scheduled banquet staff in collaboration with Executive Housekeeper.
- Attended networking events at Chamber of Commerce to promote and market business.
- Created and improved marketing materials, increasing wedding bookings by 31%.
- Set up banquet rooms and managed quick turn around time between multiple events daily.
- Utilized Opera software system for tracking of client, payment, scheduling and planning note information.
- Appointed Safety Committee Secretary, preparing agenda, recording and distributing meeting minutes. Ensured company was in compliance with OSHA rules and regulations.
Associate Sales Manager
New York & Company
08.2010 - 05.2011
- Managed and trained a team of sales associates, providing coaching and feedback to improve individual performance and overall department success.
- Increased customer satisfaction with personalized service and prompt problem resolution.
- Managed 10 employees for optimal floor coverage to maximize sales and customer service.
- Reconciled cash drawers nightly and deposited excess cash at bank.
- Created marketing displays for excellent visual presentation to increase sales.
- Traveled and Managed multiple locations.
- Processed incoming and outgoing freight, meeting goal of less than 1% shrinkage for 2010.
Education
Bachelor of Arts - Business Administration And Spanish
Gordon College
Wenham, MA05-2010
Skills
- Sales performance
- Strategic planning
- Time management
- Detail oriented
- Customer service
- Client base retention
- Lead identification and generation
- Sales coaching
- Pricing strategy
- Partnership development
- Sales presentations
- Budget development
Timeline
Director of Sales and Marketing
Uptown Alley Surprise
09.2013 - Current
Event Room Coordinator
Windmill Suites Inn Surprise
05.2011 - 06.2013
Associate Sales Manager
New York & Company
08.2010 - 05.2011
Bachelor of Arts - Business Administration And Spanish
Gordon College
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