Kristin Martin
Phoenix
Summary
Highly efficient mortgage sales professional, known for high productivity and completing tasks with precision. Proficient in loan software, financial analysis, and regulatory compliance. Excels at communication, problem-solving, and time management, ensuring smooth operations in fast-paced environments.
Overview
18
18
years of professional experience
Work History
Loan Officer Assistant & Loan Processor
Local Home Loans
Phoenix
08.2024 - Current
- Assists loan officers with client documentation and application processing.
- Coordinates communication between clients and lenders to ensure smooth transactions.
- Prepares loan files for submission to underwriting teams.
- Answers questions regarding loan status and process from customers, real estate agents, title companies. Also provides weekly updated LSU forms on all purchases.
- Analyzes loan files and reviews client income, assets and credit to verify compliance to specific underwriting criteria and input new loans into designated software.
- Maintains customer files in an organized manner to ensure accurate tracking of loans. Along with with a personal pipeline of all active loans.
Human Resources Specialist/Sales Associate
HR Wise
Scottsdale
12.2023 - 06.2024
- Managed employee onboarding and orientation sessions effectively.
- Coordinated recruitment processes for various departmental needs.
- Developed strong relationships with external partners, such as owners/managers, insurance providers, and employees. Along with gaining new clients through referrals.
Home Lending Sales Associate (LOA)
JPMorgan Chase
San Diego
02.2012 - 12.2023
- Assisted loan officers with processing applications and gathering necessary documentation.
- Assisted in resolving client inquiries regarding loan status and requirements promptly.
- Collaborated with team members to streamline application processing workflows effectively.
- Answered questions regarding loan status and process from customers, real estate agents, title companies.
- Input data into loan origination system accurately and timely.
- Liaised between borrowers and realtors, title companies and loan company management.
- Analyzed loan files and reviewed client income, assets and credit to verify compliance to specific underwriting criteria and input new loans into designated software.
- Maintained customer files in an organized manner to ensure accurate tracking of loans.
Client Care Specialist (Processor)
JPMorgan Chase
San Diego
02.2010 - 02.2012
- Reviewed loan applications for completeness and compliance with regulations.
- Communicated with clients to gather necessary documentation and information.
- Coordinated with underwriters to resolve documentation issues promptly.
- Assisted in training junior staff on loan processing procedures and systems.
- Verified borrower information through credit checks and employment verification.
- Collaborated with team members to improve workflow and enhance service quality.
Home Lending Processor
Wells Fargo
Tempe
03.2008 - 01.2010
- Processed customer transactions accurately and efficiently in fast-paced environments.
- Reviewed and verified documentation to ensure compliance with company policies.
- Collaborated with colleagues to streamline operational workflows and improve efficiency.
- Engaged with customers to provide exceptional service and support their needs.
- Filed paperwork according to standard operating procedures and entered data points into tracking system.
- Monitored daily workflow to ensure deadlines were met for each stage of the loan process.
- Communicated effectively with borrowers regarding changes or issues that arose during the processing period.
Education
Bachelor of Arts - Business Administration And Management
Northern Arizona University
Flagstaff, AZ05-2004
Skills
- NMLS Licensed (692591)
- Strong experience with Purchase Loans and multiple loan products including FHA, VA, Jumbo and Non-Conforming
- Customer Engagement
- Sales Expertise
- Professional written and verbal communication skills
- Goal-Oriented
Timeline
Loan Officer Assistant & Loan Processor
Local Home Loans
08.2024 - Current
Human Resources Specialist/Sales Associate
HR Wise
12.2023 - 06.2024
Home Lending Sales Associate (LOA)
JPMorgan Chase
02.2012 - 12.2023
Client Care Specialist (Processor)
JPMorgan Chase
02.2010 - 02.2012
Home Lending Processor
Wells Fargo
03.2008 - 01.2010
Bachelor of Arts - Business Administration And Management
Northern Arizona University