Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

KRISTIN RITA

Sun City

Summary

Experienced management professional with expertise in communication and 20+ years of leadership and operational management experience with a strong commitment to providing unparalleled customer service. Highly skilled in multitasking with proven ability to prioritize and adapt to change while pivoting between daily tasks in fast paced environments. Recognized for building motivated teams, improving employee performance and retention, and exceeding company goals with emphasis on customer satisfaction.

Overview

29
29
years of professional experience

Work History

Sales Manager

Tide Cleaners
Phoenix, AZ
10.1997 - Current
  • Led sales team to exceed monthly targets through effective coaching and performance tracking.
  • Developed strategic sales initiatives to enhance customer engagement and retention rates.
  • Analyzed market trends to identify new business opportunities and optimize product offerings.
  • Implemented training programs for staff, improving service quality and operational efficiency.
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Conducted regular performance reviews to assess team effectiveness and drive continuous improvement initiatives.
  • Cultivated strong relationships with key clients, enhancing customer satisfaction and retention rates.
  • Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
  • Ensured customer satisfaction by addressing inquiries promptly, resolving issues, and providing exceptional service.

Education

Associate of Arts -

Glendale Community College
Glendale, AZ

High School Diploma -

Cactus High School
Glendale, AZ

Skills

  • Relationship Building
  • Customer Service Excellence
  • Sales Management
  • Verbal and Written Communication
  • Conflict Resolution
  • Scheduling and Payroll Coordination
  • Sales Coaching/Training/Development
  • Administrative Support
  • Staff Recruiting/Onboarding/Orientation
  • Multitasking
  • Operations Management
  • Inventory and Cost Control
  • Strategic Planning
  • Microsoft Office Suite
  • POS & SPOT Software

Accomplishments

    Developed and maintained the two highest-volume locations in Arizona.

    Trained and mentored Arizona district sales managers company wide.

    Achieved consistently high guest satisfaction and employee performance ratings.

    Recognized for creating positive, high performing team environments through strong leadership and staff development.

Timeline

Sales Manager

Tide Cleaners
10.1997 - Current

Associate of Arts -

Glendale Community College

High School Diploma -

Cactus High School
KRISTIN RITA