KRISTIN RODRIGUEZ
Laveen
Summary
Reliable IT professional with hands-on experience in enterprise data center operations and cloud infrastructure support. Skilled in structured cabling, server hardware deployment, and low-voltage systems within high-availability, hyperscale environments. Experienced in executing precise cable remediation, physical layer corrections, and access control operations while adhering to SOPs and compliance standards. AWS-focused, with foundational knowledge in cloud services and a disciplined approach to production-critical infrastructure.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Access Control / Data Center Technician
Logicalis, Inc / Microsoft (Contractor)
03.2024 - Current
- Installed, configured, and maintained electronic access control systems, including badge readers, door controllers, and surveillance integration within secured facilities.
- Troubleshot and replaced low-voltage cabling, power supplies, and control panels while adhering to site safety standards and compliance requirements.
- Installed and configured enterprise servers and network infrastructure in data center environments, ensuring high availability through precise hardware deployment, structured cabling, and rapid fault isolation. Experienced in fiber management, standardized labeling (TIA-606), and maintaining accurate infrastructure documentation.
- Executed fiber and copper cable remediation within enterprise data center environments, maintaining high availability and minimizing operational impact during live production support.
- Operated within a mission-critical Microsoft data center, following established SOPs and compliance standards to maintain infrastructure integrity and uptime.
Signal Support Specialist (25U)
U.S. Army
08.2023 - Current
- Trained in signal communication techniques to relay important messages effectively and efficiently.
- Proficient in operating signaling equipment to ensure clear communication during operations.
- Experienced in coordinating with team members to ensure successful execution of assigned tasks.
- Skilled in identifying and reporting potential signal malfunctions, ensuring prompt resolution.
Low Voltage Technician
Kane Communications, LLC
10.2021 - 08.2023
- Installed and maintained low voltage systems including CCTV, access control, and intercom systems.
- Troubleshooted and repaired low voltage systems for residential and commercial properties.
- Diagnosed and repaired wiring, circuits, and equipment related to low voltage systems.
- Provided support for complex low voltage systems and ensured optimal performance.
Security Team Lead
Allied Universal Security Services, Systems and Solutions
04.2020 - 10.2021
- Supervised and trained security staff to ensure compliance with safety protocols and procedures.
- Conducted regular inspections of premises to identify and address security concerns.
- Implemented security measures to prevent theft, vandalism, and unauthorized access to the premises.
- Responded quickly and efficiently to security incidents and emergencies, ensuring the safety of all.
Credit Service Representative
Orora Group
04.2016 - 04.2020
- Managed customer inquiries and resolved issues promptly for optimal customer satisfaction.
- Analyzed credit reports and financial statements to assess creditworthiness for loan approvals.
- Collaborated with banking professionals to gather and verify information for loan processing.
- Utilized software tools to efficiently input and analyze customer data for decision making.
Line Cook
Buca Di Beppo
04.2015 - 04.2016
- Prepared and cooked food items according to recipes and quality standards.
- Maintained cleanliness and organization of kitchen workstations.
- Collaborated with kitchen staff to ensure efficient food service and timely delivery.
- Adhered to food safety regulations and portion control guidelines.
Deposit Operations Specialist
Charles Schwab
10.2014 - 04.2015
- Accurately processed customer deposits and financial transactions in a high-volume financial environment.
- Demonstrated exceptional attention to detail and adherence to strict regulatory guidelines.
- Utilized advanced software systems to input and validate deposit information efficiently.
- Collaborated with team members to resolve issues and ensure smooth deposit operations.
Credit Advisor
Target Corporate Services
10.2012 - 10.2014
- Managed credit applications and provided recommendations for approval based on risk assessment.
- Collaborated with clients to develop personalized credit solutions tailored to financial needs.
- Analyzed credit reports and data to assess creditworthiness and make appropriate decisions.
- Communicated with internal teams to resolve issues and ensure timely credit processing.
AppleCare Advisor
Convergence Technology Consulting
10.2011 - 10.2012
- Resolved customer inquiries through effective communication across multiple channels
- Assisted customers with product troubleshooting and account management solutions
- Provided technical support for Apple products, ensuring timely resolutions
- Documented customer interactions in compliance with company policies and procedures
Retail Sales Associate Cashier
TJ Maxx Distribution Center
10.2010 - 10.2011
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Executed daily inventory management, ensuring optimal stock levels on sales floor.
- Trained new associates on store policies and operational procedures, promoting team efficiency.
- Collaborated with management to optimize store layout for improved customer flow and accessibility.
Education
High School Diploma -
Goose Creek High School
South Carolina06-2010
Skills
- Rack and Stack Deployment
- Enterprise Server Installation
- Fiber Optic Cabling (SMF/MMF, LC, MPO)
- Copper Cabling (Cat6/Cat6A)
- Structured Cabling Standards (TIA-568 / TIA-606)
- Cable Remediation & Physical Layer Corrections
- Hardware Component Replacement (Drives, DIMMs, PSUs)
- Rack Elevation & Infrastructure Documentation
- Asset Tracking & Inventory Control
- High Availability Production Environments
- SOP & Change Management Adherence
- Safety Compliance (Controlled Access Facilities)
- Ticketing & Service Documentation
- Cross-Functional Team Collaboration
- Technical Customer Support
- Basic Microsoft Office (Excel, Word)
Certification
- CompTIA Network+ (in progress)
- Installing Premises Cabling Systems ACT I
- Certifying and Troubleshooting Premises Cabling Systems ACT II
CommScope
LANGUAGES
English | Advanced
Native or Bilingual
Spanish | Advanced
Elementary
Timeline
Access Control / Data Center Technician
Logicalis, Inc / Microsoft (Contractor)
03.2024 - Current
Signal Support Specialist (25U)
U.S. Army
08.2023 - Current
Low Voltage Technician
Kane Communications, LLC
10.2021 - 08.2023
Security Team Lead
Allied Universal Security Services, Systems and Solutions
04.2020 - 10.2021
Credit Service Representative
Orora Group
04.2016 - 04.2020
Line Cook
Buca Di Beppo
04.2015 - 04.2016
Deposit Operations Specialist
Charles Schwab
10.2014 - 04.2015
Credit Advisor
Target Corporate Services
10.2012 - 10.2014
AppleCare Advisor
Convergence Technology Consulting
10.2011 - 10.2012
Retail Sales Associate Cashier
TJ Maxx Distribution Center
10.2010 - 10.2011
High School Diploma -
Goose Creek High School