Kristina Flores
Mesa
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Waste Managment
02.2025 - Current
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Sales Development Representative
Energage
09.2022 - 12.2024
- Conducted outreach to potential clients, generating qualified leads and enhancing sales pipeline efficiency.
- Utilized CRM systems to track interactions, ensuring accurate data management and reporting.
- Engaged in regular follow-ups with prospects, fostering relationships and increasing conversion rates.
- Maintained high level of product knowledge through continuous learning, ensuring accurate representation of features to clients.
- Leveraged social media platforms to connect with potential leads, enhancing brand's visibility and engagement.
Sales Development Representative
Televerde
10.2020 - 07.2022
- Streamlined lead management process by utilizing CRM software to track interactions and maintain organized customer information.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Utilized CRM systems to track interactions, ensuring accurate data management and reporting.
- Engaged in regular follow-ups with prospects, fostering relationships and increasing conversion rates.
- Maintained high level of product knowledge through continuous learning, ensuring accurate representation of features to clients.
Education
Associate of Arts - Graphic Design
Maricopa Community Colleges, Rio Salado Community College
Tempe, AZ05-2028
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Call center experience
- Computer proficiency
- Microsoft Excel
- Microsoft Office Suite
- Customer relationship management (CRM)
Accomplishments
Member of National Honors Society of Leadership and Success
Certification
Business Technology : Customer Service
Timeline
Customer Service Representative
Waste Managment
02.2025 - Current
Sales Development Representative
Energage
09.2022 - 12.2024
Sales Development Representative
Televerde
10.2020 - 07.2022
Associate of Arts - Graphic Design
Maricopa Community Colleges, Rio Salado Community College