Kristina Ganung
Tucson
Summary
Adaptable Lead Sales Associate eagerly anticipating new challenges and opportunities for growth and contributions with dynamic sales team. Driven to go above and beyond to exceed team and corporate sales goals. Open to learning new procedures or strategies in order to improve performance.
Overview
3
3
years of professional experience
2022
2022
years of post-secondary education
Work History
Lead Sales Associate
DSW Shoe Store
Tucson
01.2022 - Current
- Greeted customers and provided product information.
- Monitored stock levels, identified discrepancies, and reported them to management.
- Maintained neatness and cleanliness throughout the store environment.
- Provided excellent customer service by addressing customer inquiries in a timely manner.
- Developed and implemented strategies to increase customer loyalty and satisfaction.
- Maintained up-to-date knowledge of store policies regarding payments, returns, and exchanges.
- Resolved customer complaints in a timely manner while maintaining company standards of quality and service.
- Recommended products based on customer needs and preferences.
- Organized store displays for maximum visibility of products.
- Developed strategies to increase sales and promote new products.
- Identified opportunities for process improvement and recommended changes as needed.
- Performed cashier duties when needed during peak times or shortages in personnel.
- Assisted with the training of new sales associates.
- Assisted customers with online ordering inquiries or problems.
- Supervised a team of sales associates on daily tasks and operations.
- Managed inventory levels by placing orders as needed.
- Provided customer service to ensure satisfaction.
- Replenished and arranged items to maintain appearance.
- Maintained well-stocked and organized sales floor with latest merchandise to drive sustained sales revenue.
- Operated register, handled cash and processed credit card transactions.
- Recognized security risks to properly handle situations.
- Identified customer needs by asking questions and advising on best solutions.
- Reduced process lags by training employees on best practices and protocols.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Listened to customer needs to identify and recommend best products and services.
Education
Cienega High School
Vail, AZSkills
- Customer service
- Sales strategies
- Visual merchandising
- Product recommendations
- Team supervision
- Opening and closing procedures
- Meeting and exceeding sales goals
- Goal oriented
- Inventory control
- Merchandise displays
- Loss prevention
- Inventory and stocking
- Visual displays and presentations
- POS system
Timeline
Lead Sales Associate
DSW Shoe Store
01.2022 - Current
Cienega High School