Kristine Hansen
Mesa
Summary
Director-level healthcare compliance leader with a decade of experience in regulatory environments. Expertise includes compliance program administration, risk management, and audit readiness. Demonstrated success in developing sustainable compliance infrastructures and delivering measurable improvements in organizational performance.
Overview
12
12
years of professional experience
Work History
Director, Quality & Compliance
SOLARI, INC.
Phoenix
07.2022 - Current
- Lead the Compliance Program, including intake, investigation, resolution, and reporting of compliance and privacy concerns.
- Serve as Compliance & Privacy Officer with responsibility for program administration, investigations, reporting, and oversight of internal controls.
- Led enterprise-wide compliance, privacy, regulatory, quality, and risk management functions, ensuring alignment with organizational goals.
- Direct internal audits and coordinate external audits, ensuring timely and effective corrective action plans.
- Oversee policy and procedure governance to ensure regulatory and contractual alignment.
- Partner with executive leadership to develop KPIs, strengthen performance improvement, and support organizational risk mitigation.
- Deliver quarterly compliance, privacy, and risk reports to the Board of Directors.
- Acted as primary liaison with funders, state agencies, and external auditors; coordinated audit readiness and response.
- Supported contract compliance, regulatory reporting, and privacy safeguards across the enterprise, enhancing overall risk management framework.
Manager, Quality & Compliance
SOLARI, INC.
Phoenix
06.2020 - 07.2022
- Developed and implemented strategic plans to enhance business performance.
- Led a team of professionals in achieving project objectives and deadlines.
- Collaborated with cross-functional teams to align and integrate goals and initiatives.
- Monitored staff performance and implemented corrective actions to enhance team effectiveness.
- Managed daily operations to optimize workflow across departments.
- Facilitated training sessions to improve staff skills and knowledge.
Manager, SMI Eligibility & Care Services
SOLARI, INC.
Phoenix
04.2016 - 06.2020
- Directed daily operations and workforce management for high-volume eligibility and care services department, optimizing service delivery and client satisfaction.
- Managed operations for 31-staff department across multiple locations, overseeing staffing, onboarding, training, and performance management to ensure effective team performance.
- Established performance improvement frameworks and reporting mechanisms, enhancing service delivery and ensuring compliance with regulatory standards.
- Developed training materials, accreditation documentation, and quality monitoring processes.
- Led EHR implementation efforts, ensuring data integrity and operational readiness.
Supervisor
SOLARI, INC.
Phoenix
05.2015 - 04.2016
- Supervised daily operations ensuring compliance with company standards, enhancing overall team accountability.
- Coordinated team schedules to optimize workflow and resource allocation, improving task alignment and project delivery.
- Trained new employees on operational procedures and standards, facilitating smoother onboarding and quicker integration into the team.
- Conducted regular performance evaluations for team members.
Eligibility Specialist
SOLARI, INC.
Phoenix
12.2013 - 05.2015
- Reviewed applications to ensure accurate and complete submissions, facilitating timely decision-making.
- Guided applicants and providers on documentation requirements, enhancing understanding and compliance.
- Conducted outreach to educate clients about available resources, increasing awareness and access to support services.
Education
Master of Healthcare Administration -
Colorado State University – Global Campus
01-2020
Bachelor of Science - Family & Human Development, Sociology
Arizona State University
01-2013
Skills
- Regulatory compliance
- Compliance programs
- Audit readiness
- Risk assessment
- Quality management
- Data integrity
- Corrective planning
- Team leadership
- Leadership development
- Privacy oversight
Timeline
Director, Quality & Compliance
SOLARI, INC.
07.2022 - Current
Manager, Quality & Compliance
SOLARI, INC.
06.2020 - 07.2022
Manager, SMI Eligibility & Care Services
SOLARI, INC.
04.2016 - 06.2020
Supervisor
SOLARI, INC.
05.2015 - 04.2016
Eligibility Specialist
SOLARI, INC.
12.2013 - 05.2015
Master of Healthcare Administration -
Colorado State University – Global Campus
Bachelor of Science - Family & Human Development, Sociology
Arizona State University