Kristine Huffman
Apache Junction
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
9
9
years of professional experience
Work History
Competitive Swim Coach
Seadogs Swim Club
Mesa
10.2017 - Current
- Developed individualized training plans for swimmers of various skill levels.
- Developed and implemented swim training programs tailored to the needs of individual swimmers.
- Provided feedback on stroke technique and provided corrective instruction for swimmers in order to improve performance.
- Designed drills and exercises to develop strength, endurance, speed and flexibility in swimmers.
- Encouraged swimmers during practice sessions and competitions by providing motivational support.
- Encouraged students to build confidence in and out of water by making swimming fun.
- Facilitated communication between coaches, officials, parents and swimmers.
- Collaborated with parents to discuss swimmer progress and goals.
- Prepared reports summarizing competitive results from meets or tournaments.
- Mentored junior coaches, enhancing their coaching skills and knowledge.
- Attended conferences related to coaching strategies for competitive swimming teams.
- Participated in staff training sessions to continually improve teaching and safety skills.
- Implemented safety protocols during practices and competitions for swimmer welfare.
- Identified potential dangers during swim sessions and responded calmly to minimize risks.
- Administered first aid and CPR as needed, ensuring the safety and well-being of all participants.
- Prepared and maintained accurate records of student attendance, progress, and certifications.
- Created a positive environment where swimmers could learn teamwork skills while having fun competing against one another.
- Created strategies to help meet needs of mentally and physically challenged swimmers.
- Fostered a positive team environment, encouraging camaraderie among athletes.
- Prepared and maintained accurate records of student attendance, progress, and certifications.
- Participated in staff training sessions to continually improve teaching and safety skills.
- Maintained up-to-date knowledge of swimming techniques, teaching methods, and safety regulations.
Case Manager
Citadel Post Acute
Mesa
11.2022 - 11.2023
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
- Conducted assessments to determine individual care requirements.
- Coordinated care plans for residents with diverse health needs.
- Monitored resident progress and updated care documentation regularly.
- Tracked client progress through consistent follow-up communications to ensure care alignment.
- Managed crisis situations and provided emotional support to clients.
- Guided families in effectively accessing healthcare resources and services.
- Maintained accurate case records and documentation according to agency guidelines.
- Counseled clients on available resources within the community that could help meet their needs.
- Provided referrals to appropriate health care providers or other community resources.
- Coordinated support services and optimized communication between healthcare workers and patients.
- Participated in regular team meetings and in-house training sessions to boost group effectiveness.
- Compiled reports on cases and submitted them to supervisors.
- Maintained logs and electronic client records following department and agency policies for effective monitoring.
- Communicated with legal services providers, social services agencies, and local judicial systems regarding cases.
- Supported family members by providing information on local support groups.
- Partnered with service providers to coordinate comprehensive care plans and maintain continuity for clients.
- Prepared and maintained budgets, personnel records or training manuals.
Front Desk Receptionist
Hilton Inn
Queen Creek
01.2018 - 02.2020
- Greeted guests upon arrival and checked them into their rooms, ensuring a welcoming first impression.
- Managed multi-line phone system and directed calls to appropriate departments.
- Answered incoming calls, redirected callers to appropriate personnel or departments, and took messages.
- Provided excellent customer service by responding quickly to inquiries via phone or email in a professional manner.
- Assisted guests with inquiries and provided local area information and recommendations.
- Coordinated room bookings and maintained accurate reservation records.
- Processed payments and handled cash transactions at front desk, maintaining accuracy and security.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Resolved guest complaints promptly, ensuring a satisfactory resolution for all parties.
- Maintained cleanliness and organization of front desk area for optimal guest experience.
- Performed data entry into computer systems to maintain accurate records of customer information.
- Scheduled appointments for clients and visitors, coordinating availability to optimize service delivery.
- Provided administrative support such as filing documents, photocopying and scanning materials.
- Clarified policies and procedures to visitors during check-in.
- Logged packages received and distributed them to appropriate personnel.
- Responded to inquiries and room requests made online, by phone, and via email.
Education
High School Diploma -
Mount Pleasent High School
San Jose, CA05-1981
Some College (No Degree) - Fire Science
San Joaquin Delta College
Stockton, CASome College (No Degree) - Patient Care Tech
Pima Medical Institute
Mesa, AZSkills
- Performance monitoring
- Event preparation
- Safety implementation
- Team leadership
- Team building expertise
- Relationship building
- Verbal and written communication
- Public speaking confidence
- Attention to detail
- Problem solving
- Time management
Timeline
Case Manager
Citadel Post Acute
11.2022 - 11.2023
Front Desk Receptionist
Hilton Inn
01.2018 - 02.2020
Competitive Swim Coach
Seadogs Swim Club
10.2017 - Current
High School Diploma -
Mount Pleasent High School
Some College (No Degree) - Fire Science
San Joaquin Delta College
Some College (No Degree) - Patient Care Tech
Pima Medical Institute