Kristine Parrilla
Dewey-Humboldt
Summary
Banking professional with extensive cash handling expertise and a proven track record at One AZ Credit Union. Skilled in client education and relationship building, with a focus on training teams to improve customer experiences. Proficient in Microsoft Office, consistently achieving results while ensuring compliance and operational excellence. Strong customer service, multitasking, and time management skills contribute to delivering positive customer interactions.
Motivated and caring professional with years of experience assisting customers and managing sensitive transactions as a bank teller. looking to apply communication, empathy, and problem-solving skills to provide compassionate senior care and meaningful daily support.
Overview
17
17
years of professional experience
Work History
Bank Teller
One AZ Credit Union
Prescott
02.2023 - Current
- Processed customer transactions with precision and efficiency at One AZ Credit Union.
- Educated clients on available credit union products and services to enhance understanding.
- Assisted customers with account inquiries and banking services to resolve issues promptly.
- Maintained strict compliance with banking regulations and internal policies.
- Promoted positive banking experiences through effective communication skills.
- Executed cash handling duties, including counting currency, coins, and checks accurately.
Sales Associate
T.J. Maxx
06.2022 - 05.2023
- Processed sales transactions accurately and efficiently using point-of-sale system.
- Greeted customers in a friendly, professional manner to enhance shopping experience.
- Provided exceptional customer service by offering product knowledge and tailored suggestions.
- Maintained a clean, organized store environment to ensure comfort and safety for all.
Territory Supervisor
Hallmark Cards Inc.
07.2018 - 11.2021
- Developed floor layouts and product displays to enhance sales and influence customer behavior.
- Monitored achievement goals on a weekly, monthly, and quarterly basis.
- Trained new employees on customer service and quality assurance standards.
- Assessed client needs to recommend effective product solutions.
Teller
Altura Credit Union
01.2010 - 10.2017
- Processed standard teller transactions, including loan payments, check cashing, and drop box deposits.
- Balanced teller drawers and resolved discrepancies proactively.
- Assisted with branch and cash vault balancing to ensure accurate reporting.
- Trained incoming tellers according to management standards for optimal performance.
- Supported platform staff in establishing new memberships and managing front desk operations.
- Opened checking, savings, and lines of credit for customer accounts efficiently.
- Identified customer financial needs, providing tailored product recommendations to meet goals.
Merchant Teller
Citizens Business Bank
02.2009 - 01.2010
- Processed corporate transactions for City Hall and local police departments efficiently.
- Assessed daily reports, generating notification letters for delinquent account holders.
- Managed sizeable cash transactions with accuracy and security.
- Conducted basic administrative tasks, including emails, phone calls, and customer inquiries.
Education
High School Diploma -
Don Lugo High School
Chino, CA01-1992
Skills
- Cash handling expertise
- Team training and development
- Problem solving skills
- Effective communication
- Client education strategies
- Product knowledge and support
- Relationship building techniques
- Microsoft Office proficiency
- Rapid data entry
- Symitar proficiency
- Google Workspace familiarity
Timeline
Bank Teller
One AZ Credit Union
02.2023 - Current
Sales Associate
T.J. Maxx
06.2022 - 05.2023
Territory Supervisor
Hallmark Cards Inc.
07.2018 - 11.2021
Teller
Altura Credit Union
01.2010 - 10.2017
Merchant Teller
Citizens Business Bank
02.2009 - 01.2010
High School Diploma -
Don Lugo High School