Kristine Rzeczycki
Bullhead City
Summary
Organized Medical Office Administrative Assistant known for high productivity and efficient task completion. Possess specialized skills in patient scheduling, medical billing, and electronic health record management. Excel in communication, teamwork, and problem-solving to enhance office operations and patient care.
Overview
17
17
years of professional experience
1
1
year of post-secondary education
Work History
Medical Office Administrative Assistant
Lakeside Orthopedics
Bullhead City
01.2025 - Current
- Managed patient scheduling and appointment confirmations for efficient office operations.
- Coordinated insurance verification and patient eligibility checks for seamless billing processes.
- Maintained accurate medical records and ensured compliance with HIPAA regulations.
- Assisted in front desk operations, greeting patients and handling inquiries professionally.
- Processed incoming correspondence and managed communication with healthcare providers.
- Supported the implementation of new office procedures to enhance workflow efficiency.
- Utilized electronic health record systems to update patient information accurately.
- Greeted patients and visitors in a friendly, professional manner.
- Ensured compliance with HIPAA regulations when handling confidential patient information.
- Assisted with filing of documents related to patient care, such as lab results, doctor's notes, and other paperwork.
- Maintained cleanliness of the office by restocking supplies, cleaning exam rooms.
- Interacted professionally with other healthcare staff members across different departments.
- Resolved any customer complaints promptly and effectively.
- Answered incoming calls, scheduled appointments, and managed calendars for physicians.
- Provided assistance with front desk duties such as checking-in and out patients and completing paperwork accurately.
- Scheduled follow-up appointments for patients after their initial visit.
- Managed daily schedules of multiple doctors ensuring that all appointments were met in a timely fashion.
- Provided customer service support to answer questions about services offered at the clinic.
- Performed data entry tasks into computer system accurately and efficiently.
- Checked in new patients prior to their visit by entering demographic information into the electronic health record system.
- Processed payments from patients including cash or credit cards transactions.
- Verified insurance coverage for medical procedures and treatments.
- Scheduled appointments for patients via phone and in person.
- Communicated with patients to resolve inquiries, schedule appointments and address billing questions.
- Registered patients and scheduled appointments.
- Collected information, verified insurance and collected co-payments for patients as part of check-in process.
- Maintained confidentiality of records relating to clients' treatment
- Collected co-pays and insurance data, applying full and proper payment to patient accounts.
- Completed and safeguarded medical records, securing patient information to maintain confidentiality.
- Received and screened telephone calls and visitors by determining or addressing needs.
- Maintained smooth flow of examinations to keep appointments on schedule.
- Adhered to HIPAA requirements to safeguard patient confidentiality.
- Answered telephones and directed calls to appropriate medical or adminstrative staff.
- Scheduled and confirmed patient appointments and consultations.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
- Communicated with patients with compassion while keeping medical information private.
- Managed front office customer service, appointment management, billing and administration tasks to streamline workflow.
- Scheduled tests, lab work or x-rays for patients based on physician orders.
- Ordered and maintained supply inventory for medical office.
- Interviewed patients to complete case histories and intake forms.
Office Administrative Assistant
Western Arizona Anesthesia and Pain Management
Bullhead City
11.2021 - 11.2024
- Managed patient scheduling and appointment confirmations for anesthesia services.
- Assisted with medical records management and ensured compliance with regulations.
- Coordinated communication between medical staff and patients for seamless operations.
Office Administrator
Dr. David Chang
Newport Beach
11.2008 - 05.2019
- Managed appointment scheduling for patient consultations and follow-ups.
- Coordinated office communications between staff and patients efficiently.
- Maintained organized patient records using electronic health record systems.
- Managed essential medical office operations, ensuring smooth administrative workflows and patient support.
Education
Medical Biller Coder - Medical Billing
American Career College
CA 07.2005 - 01.2006
Skills
- Patient scheduling
- Medical records management
- Insurance verification
- Electronic health records
- Office administration
- Customer service
- Office communication
- Data entry
- Appointment management
- Workflow improvement
- Time management
- Problem solving
- Strong communication skills
- Patient scheduling management
- Insurance verification proficiency
- Interpersonal relationship building
- Electronic health records management
- Medical office software usage
- Administrative support experience
- Time management mastery
- HIPAA compliance
- Professional telephone etiquette
- Medical terminology expertise
- Patient confidentiality maintenance
- Critical thinking
- Medical documentation handling
- Appointment setting efficiency
- Patient flow
- Clinical documentation
- Document management
- Medical reception
- Patient screening
- Mail distribution
- Computer skills
- Basic clinical procedures
- Team leadership
- Flexible schedule
- Medical terminology
- Specimen collection
- Patient demographics
- Phone and email etiquette
Timeline
Medical Office Administrative Assistant
Lakeside Orthopedics
01.2025 - Current
Office Administrative Assistant
Western Arizona Anesthesia and Pain Management
11.2021 - 11.2024
Office Administrator
Dr. David Chang
11.2008 - 05.2019
Medical Biller Coder - Medical Billing
American Career College
07.2005 - 01.2006