Pragmatic professional with solid experience in leadership roles. Superior problem solving and critical thinking skills. Adept at implementing strategic business plans, driving growth and improving operations. Performance-driven with experience aligning systems with business requirements, policies and regulatory requirements. Passionate about applying excellent organization and communication skills to manage and lead teams. Results-oriented individual well-versed in interfacing and consulting on business processes to drive results based on sound overall business judgment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
VP of Business Operations
CorePath Wealth Partners
01.2019 - Current
As a founding member, played a pivotal role in the establishment and growth of the firm
Selected and implemented all critical systems, ensuring seamless integration and optimal functionality, including facilitating all custom API’s between systems
Developed and documented comprehensive processes and procedures, establishing a strong operational foundation for the firm
Successfully assisted with the onboarding of three advisors, contributing to the rapid acquisition of $100 million in assets under management (AUM) within the first 90 days of operation
Managed HR functions, including recruitment, employee relations, and performance management, ensuring a positive and productive workplace culture
Administered payroll, ensuring timely and accurate compensation for all employees
Oversaw traditional business operations, including budgeting, financial planning, and expense management
Provided training and support to team members on new systems, processes, and best practices
Monitored and analyzed operational data to identify trends, inefficiencies, and areas for improvement, driving continuous improvement initiatives.
Collaborated closely with various department heads on strategic planning initiatives to ensure alignment between corporate goals.
Introduced process improvements that reduced operational costs while maintaining high-quality standards across all departments.
Operations Specialist & Executive Assistant
North Star Resource Group
06.2017 - 01.2019
Coordinated daily operations to ensure efficient workflow and timely completion of tasks Implemented and maintained operational policies and procedures to improve productivity and compliance
Planned and oversaw digitization of the entire office, transitioning from paper-based to digital systems to enhance efficiency and data security
Developed and documented processes and procedures, ensuring consistency and adherence to best practices across organization
Managed and analyzed operational data to identify trends, inefficiencies, and areas for improvement
Facilitated communication and collaboration between advisors, specialists, and clients, streamlining workflows and enhancing service delivery
Provided training and support to team members on new systems, processes, and best practices
Organized and maintained confidential files and records, ensuring data security and accessibility
Coordinated events, conferences, and meetings, including logistics, agendas, and follow-up actions
Provided comprehensive administrative and operational support to senior executives, including managing calendars, arranging travel, and coordinating meetings.
Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
Market property, casualty, life and bank products to prospective clients from existing database and through prospecting new clients (networking, cold calling, referrals, etc.)
Calculated quotes and educated clients on insurance products and options
Manage personal calendar to align with other agents within fast-paced office
Model exceptional customer service skills while customizing insurance programs to suit individual clients' needs.
Admissions Advisor/Executive Assistant
Barker Educational Services Team
01.2010 - 05.2016
Provided comprehensive administrative support to senior executives, including managing calendars, organizing travel arrangements, and coordinating meetings
Assisted prospective students through the admissions process, providing guidance on application requirements, deadlines, and program offerings
Conducted interviews and assessments to evaluate candidates' suitability for admission, ensuring alignment with institutional standards and criteria
Managed communication with prospective students, parents, and educational counselors, ensuring timely and accurate dissemination of information
Organized and participated in recruitment events, open houses, and campus tours to attract and engage prospective students
Prepared and maintained accurate records of applicant data, ensuring confidentiality and compliance with institutional policies
Developed and implemented admissions procedures and policies to streamline the application process and improve efficiency
Acted as a liaison between admissions, academic departments, and other administrative offices to facilitate effective communication and collaboration
Assisted in the preparation of reports, presentations, and other documentation required for executive decision-making
Handled confidential information with discretion and ensured compliance with all relevant regulations and policies.
Skills
Organizational Development
Operations Management
Corporate Communications
Digital Transformation
Operational leadership
Staff Management
Business Administration
Cross-Functional Collaboration
Analytical and Critical Thinker
Process Improvements
Management Team Leadership
Approachable leader
Affiliations
WIFS (Women in Insurance and Financial Services) - Incoming President for Phoenix Chapter
MIA (Mission Impact Academy) - AI annual membership
Certification
Licensed Property & Casualty Producer - 2016 to Current
Licensed Life, Accident & Health Producer - 2017 to Current