Kristle Jarrell
Glendale
Summary
Experienced sales professional with a proven ability to drive revenue growth and improve customer satisfaction. Skilled in cultivating strong client relationships, utilizing product knowledge, and executing successful sales strategies. Known for prioritizing teamwork and adaptability to consistently meet goals in fast-paced settings. Proficient in communication, problem-solving, and time management techniques.
Overview
10
10
years of professional experience
Work History
Pro Account Sales Associate
The Home Depot
05.2024 - Current
- Become a product & project knowledge expert
• Build deep relationships with Pro customers
• Spend time prospecting for Pros – provide great customer service to all customers & sign Pros up for ProXtra
• Focus on growing share of wallet from Pros
• Complete PASA Activities in MyView
• Call customers on directed topics such as Pro Xtra Perks, new customer signups and open quote follow-ups
• Prospect in the aisles for new Pro customers, showing in-aisle Associates how to engage Pros
• Ensure Pro Desk shelves and displays are clean and stocked each day
Asset Protection Specialist
The Home Depot Inc
09.2022 - 05.2024
- Implemented loss prevention strategies to reduce theft and minimize inventory shrinkage.
- Conducted comprehensive safety audits to ensure compliance with company policies and regulatory standards.
- Collaborated with law enforcement on investigations involving theft, fraud, and other criminal activities
- Developed incident reports documenting theft occurrences for legal proceedings and internal review.
- Liaised with store management to enhance security measures based on assessment findings.
- Spearheaded initiatives that improved employee awareness of theft prevention techniques across departments.
- Reduced inventory shrinkage through strategic planning and diligent monitoring of high-risk areas.
- Reviewed CCTV and audited EAS and exception reports to identify dishonest activity, theft and fraud.
- Reported hazardous or unsafe conditions to management to reduce risk of injury.
Customer Service Associate/Manager
The Home Depot
05.2018 - 05.2024
- Delivered exceptional customer service, resolving inquiries and enhancing overall store experience.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Achieved consistently high levels of customer satisfaction by prioritizing empathy, patience, and effective problem-solving skills during interactions.
- Processed orders accurately and efficiently, ensuring timely delivery of products or services to customers.
- Developed strong relationships with clients through attentive listening and empathetic understanding of their needs.
- Managed high call volume with exceptional time management skills, minimizing wait times for customers.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
- Conducted customer feedback surveys to gather insights and identify areas for improvement.
- Trained new associates on product knowledge, customer engagement techniques, and operational procedures.
- Collaborated with team members to address customer complaints effectively, fostering a positive shopping environment.
- Utilized point-of-sale systems to accurately process transactions and handle cash management duties.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Customer Service Manager
Walmart
02.2015 - 02.2018
- Led customer service team to improve satisfaction scores through effective training and feedback mechanisms.
- Developed and implemented operational policies to enhance service efficiency and streamline processes.
- Collaborated with cross-functional teams to resolve complex customer issues, ensuring timely responses and resolutions.
- Analyzed customer feedback data to identify trends, informing strategic decisions for service improvements.
- Mentored staff on best practices in customer engagement, fostering a culture of excellence within the team.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
Bachelor of Science - Justice Studies
Grand Canyon University
Phoenix, AZHigh School Diploma -
Peoria High School
Peoria, AZ05-2013
Skills
- Client support
- Financial transaction processing
- Customer service
- Effective conflict resolution
- Collaborative teamwork
- Effective time management
- Effective communication
- Strong ability to manage multiple tasks
- Analytical problem-solving
- Excellent people skills
- Goal oriented
- High-quality client service
- Effective relationship management
- Outgoing personality
- Sales expertise
- Product sales expertise
- Complex Problem-solving
- Sales strategies
Leadership
Past Honored Queen for Jobs Daughters International for 6 mo. term and Past Worthy Advisor for IORG for 6 mo. term. Former squadron commander for AFJROTC at Peoria High School for one year. Former Head Cashier and Customer Service Manager at Walmart for three years and The Home Depot for two years.
Timeline
Pro Account Sales Associate
The Home Depot
05.2024 - Current
Asset Protection Specialist
The Home Depot Inc
09.2022 - 05.2024
Customer Service Associate/Manager
The Home Depot
05.2018 - 05.2024
Customer Service Manager
Walmart
02.2015 - 02.2018
Bachelor of Science - Justice Studies
Grand Canyon University
High School Diploma -
Peoria High School
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