Kristy Richardson
Black Canyon City
Summary
Dynamic leader with extensive experience in customer service and staff training. Skilled in problem-solving and conflict resolution, and fostering a positive environment. I am committed to ensuring operational excellence while promoting safety and conservation among park visitors. I am also a resourceful Contact Station Assistant known for high productivity and efficient task completion. Skilled in customer service, safety protocols, and operational support, ensuring smooth station operations. Excel in communication, teamwork, and problem-solving to enhance visitor experience and maintain operational standards. Proficient in operational oversight with a track record of enhancing team performance.
Overview
10
10
years of professional experience
Work History
Contact Station Assistant
Maricopa County - Lake Plaeasant
Morristown
02.2024 - Current
- Accurately collected day-use camping fees and sold daily seasonal passes using point-of-sale systems.
- Assisted park visitors by providing information about amenities, recreational opportunities, and natural resources.
- Monitored two-way radios and telephone systems for routine and emergency communications.
- Reported and documented emergency situations promptly to appropriate staff or law enforcement.
- Conducted routine patrols of campgrounds and day-use areas to enforce park rules and regulations.
- Educated visitors on park rules, natural resources, and environmental policies to promote safety and conservation.
- Coordinated maintenance tasks with staff to ensure facility cleanliness and functionality.
Store Manager
Family Dollar
Black Canyon City
04.2019 - 01.2024
- Provided leadership to store associates, motivating teams for optimal performance.
- Oversaw daily operations, managing inventory and ensuring compliance with company policies.
- Conducted regular staff meetings to communicate objectives and updates effectively.
- Resolved customer complaints promptly, fostering a positive environment.
- Implemented store policies to enhance employee performance and compliance.
- Recruited, trained, and supervised new employees to meet operational needs.
- Maintained accurate records of employee performance reviews and safety compliance.
- Identified operational issues, implementing process improvements to boost productivity.
Assistant Store Manager
Family Dollar
Black Canyon City
07.2016 - 03.2019
- Oversaw daily operations ensuring smooth and efficient store functionality.
- Delivered exceptional customer service by resolving inquiries and addressing issues promptly.
- Trained and supervised store associates on company operating practices, ensuring compliance in hiring and scheduling.
- Managed record keeping, payroll, and cash register operations to ensure accuracy in cash deposits and financial reporting.
- Ensured compliance with company policies and safety regulations across all job duties.
- Provided leadership support during peak hours, motivating staff to achieve targets.
- Delegated assignments based on team strengths to enhance floor coverage and service levels.
- Conducted regular walk-throughs to uphold store standards and enhance customer experience.
Education
Some College (No Degree) - Criminal Justice
Grossmont College
El Cajon, CASkills
- Point-of-sale systems
- Emergency communication
- Visitor education
- Customer service
- Effective communication
- Cash handling expertise
- Staff training
- Customer relationship management
- Compliance monitoring
- Staff motivation
- Staff scheduling
- Problem solving
- Conflict resolution
- Team building
- Time management
- Team leadership and coaching
- Store opening and closing
- Employee terminations
- Reliable
- Operations oversight
- Leading staff meetings
- Policies and procedures
- Accurate cash handling
- Delegating work
- Verbal and written communication
- Bank deposit procedures
- Multitasking and organization
References
Rita Patel
Store Manager
Family Dollar
623-824-3710
Professional
Misha Kinderman
Assistant Store Manager
Family Dollar
602-291-1669
Professional
Felicia Desmond
Family Friend
631-235-3513
Personal
Timeline
Contact Station Assistant
Maricopa County - Lake Plaeasant
02.2024 - Current
Store Manager
Family Dollar
04.2019 - 01.2024
Assistant Store Manager
Family Dollar
07.2016 - 03.2019
Some College (No Degree) - Criminal Justice
Grossmont College