Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
Work History
Nurse Investigator
Arizona Department of Economic Security
03.2025 - Current
Implemented quality improvement initiatives, resulting in enhanced service delivery and client satisfaction.
Facilitated training sessions on new healthcare protocols, promoting continuous professional development among peers.
Managed case documentation and compliance audits, ensuring accuracy and regulatory adherence.
Advocated for patients' rights and needs, fostering a supportive environment for diverse populations.
Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
Conducted thorough investigations to identify fraudulent activities and mitigate risks.
Collaborated with law enforcement agencies to support criminal investigations and prosecutions.
Monitored compliance with regulations and industry standards to ensure operational integrity.
Provided exceptional customer service to clients affected by fraudulent activities, addressing their concerns while maintaining compliance with regulatory guidelines.
Maintained a high level of confidentiality when handling sensitive information, protecting both company reputation and client privacy.
Assisted with day-to-day operations, working efficiently and productively with all team members.
Paid attention to detail while completing assignments.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Learned and adapted quickly to new technology and software applications.
Proved successful working within tight deadlines and a fast-paced environment.
Demonstrated strong organizational and time management skills while managing multiple projects.
Created detailed expense reports to facilitate reimbursement for business expenses incurred.
Small Business Co-Owner
Bodyline Autobody&paints
03.2019 - Current
Managed financial aspects of the business, including budgeting, bookkeeping, and tax preparation.
Processed customer transactions efficiently using POS systems.
Maintained accurate cash drawer and balanced daily sales reports.
Welcomed customers and helped determine their needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Assisted customers with returns, refunds and resolving transaction issues.
Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Managed year-end reporting.
Verified and submitted timekeeping information for accurate and efficient payroll processing.
Created new hire and termination documents for payroll.
Generated paper checks for employees and printed stubs for associates who received direct deposits to complete payroll distribution.
Managed full-cycle accounts payable and receivable processes, ensuring timely and accurate financial transactions.
Reconciled bank statements with general ledger entries, maintaining integrity of financial records.
Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
Tracked expenses and income for businesses while organizing and maintaining bank statements for checking accounts.
Implemented a more efficient filing system for financial documents, improving accessibility and organization.
Payment Processing Specialist
Secure Account Service
02.2016 - 02.2019
Streamlined payment processing workflows to enhance efficiency and reduce transaction times.
Implemented quality control measures to ensure accuracy in payment transactions.
Analyzed payment data trends to identify areas for process improvement and cost savings.
Collaborated with cross-functional teams to resolve payment discrepancies and enhance customer satisfaction.
Collaborated with internal departments to resolve payment discrepancies, contributing to improved client relationships.
Conducted regular audits of payment records to identify potential issues early on, preventing costly mistakes or delays.
Maintained up-to-date knowledge of industry trends and regulations, ensuring compliance and minimizing risk exposure.
Ensured timely payments by closely monitoring deadlines and proactively reaching out to clients for required information.
Reconciled accounts regularly to ensure accurate record-keeping and detect any irregularities in a timely manner.
Developed tailored payment plans for clients, fostering positive relationships and promoting timely repayments.
Utilized advanced database management software to maintain accurate records and streamline workflows.
Processed high volumes of data entries with precision and attention to detail.
Unemployment Insurance Adjudicator at State of Arizona Department of Economic SecurityUnemployment Insurance Adjudicator at State of Arizona Department of Economic Security