Summary
Overview
Work History
Education
Skills
Highlights And Key Skills
Timeline
Generic
Krysitel Joy Fitzgerald

Krysitel Joy Fitzgerald

Peoria

Summary

  • To earn a position that will allow me to use my skills in managing existing partnerships and building new relationships. Providing next level customer service by understanding partners/customers real needs. Building brand value in a company as well as myself that separates us from the competition.
  • Professional Profile:
  • 9+ years in customer service and management.
  • Self-motivated and driven team member who enjoys being a positive influence on all those I come in contact with.
  • Task focused with a desire to help others.

Proven track record in fast-paced hospitality environment, excelling in customer service and team collaboration. Developed skills in managing high-volume service, ensuring customer satisfaction, and maintaining clean and organized workspace. Looking to transition into new field, leveraging strong interpersonal and problem-solving abilities.

Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.

Overview

11
11
years of professional experience

Work History

Bartender, Server, and Shift Manager

Fuzzy's Sports Grill
09.2020 - Current
  • Delegate tasks to restaurant staff and supervise their performance
  • Arrange to have shifts covered/cut during shift
  • Balance the cash register at the end of the shift
  • Ensure client satisfaction and gracefully handle any complaints
  • Open or close the restaurant (when responsible for the first or last shift)
  • Inform the next Shift Manager about pending tasks
  • Report maintenance and training needs
  • Prepare alcohol or non-alcohol beverages for bar and restaurant patrons
  • Interact with customers, take orders, and serve food and drinks
  • Assess customers' needs and preferences and make recommendations
  • Mix ingredients to prepare cocktails
  • Restock and replenish bar inventory and supplies
  • Stay guest focused and nurture an excellent guest experience
  • Comply with all food and beverage regulations
  • Prepare restaurant tables with special attention to sanitation and order
  • Attend to customers upon entrance
  • Present restaurant menus and help customers select food/beverages
  • Take and serve orders
  • Answer questions or make recommendations for complementary products
  • Collaborate with other restaurant servers and kitchen/bar staff
  • Deal with complaints or problems with a positive attitude
  • Issue bills and accept payment

Case Manager

Personal Injury Law Firm
09.2019 - 09.2020
  • Handling a case load of 45 cases
  • Handling property damage from top to bottom
  • Quickly identify problem situations and skillfully resolve incidents to satisfaction of involved parties
  • Opening and closing files
  • Health Insurance Liens (AHCCCS, Medicare etc.)
  • Answering phones
  • Creating partnerships with Insurance Companies and Attorneys
  • Reductions and liens
  • ERISA
  • Settling and Negotiating
  • Communicating with Insurance Companies and Attorneys
  • Composing Demands
  • Spreadsheets for SDS (Settlement Disbursement Sheets)

Case Manager

Personal Injury Law Firm
09.2019 - 09.2020
  • Handling a case load of 145 cases
  • Handling property damage from top to bottom
  • Quickly identify problem situations and skillfully resolve incidents to satisfaction of involved parties
  • Opening and closing files
  • Health Insurance Liens (AHCCCS, Medicare etc.)
  • Answering phones
  • Opening the office
  • Creating partnerships with Insurance Companies and Attorneys
  • Composing Demands
  • Managing my Case Manager Assistant
  • Delegate tasks on case files
  • Review performance

Paralegal / Assistant Office Manager

Personal Injury Law Firm
12.2013 - 09.2020
  • Handling a case load of 165 cases
  • Handling property damage from top to bottom
  • Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties
  • Lien reductions
  • Opening and closing files
  • Writing checks for clients and providers
  • Calendaring, checking SOL's
  • Negotiating
  • Drafting Settlement Breakdown's
  • Client Intakes
  • Health Insurance Liens (AHCCCS, Medicare etc.)
  • Answering phones
  • Creating partnerships with Insurance Companies and Attorneys
  • Handling a case load of 120 files
  • Customer relations
  • Providing clients with excellent service and representation
  • Deepens and retains client relationships throughout their case
  • Writing Demands
  • Negotiating with the Adjuster to get the best possible outcome for our client's settlement

Education

High School Diploma -

Life Skills Charter School
Phoenix, AZ
06.2004

Skills

  • Precise and Analytical in Dealing with Problems
  • Produces Quality Work Under Strict Deadlines
  • Efficient in Time Matters
  • Excel
  • Word
  • Prioritizing
  • Multi-tasking
  • Case Management
  • Communication
  • Critical Thinking
  • Problem-solving
  • Client Relationship Building
  • Client Relationship Management
  • Handling Pressure
  • Conflict Management
  • Deescalation
  • Active Listening
  • Organization
  • Flexibility
  • Team-oriented
  • Researching
  • Writing
  • Preparation of Legal Documents
  • Adaptability
  • Negotiation
  • Administration

Highlights And Key Skills

  • Precise and Analytical in Dealing with Problems
  • Produces Quality Work Under Strict Deadlines
  • Efficient in Time Matters, Excel, and Word
  • Prioritizing / Multi-tasking
  • Case Management
  • Communication
  • Critical Thinking / Problem-solving
  • Client Relationship Building & Management
  • Handling Pressure
  • Conflict Management / Deescalation
  • Active Listening
  • Organization
  • Flexibility
  • Team-oriented
  • Researching
  • Writing
  • Preparation of Legal Documents
  • Adaptability
  • Negotiation
  • Administration

Timeline

Bartender, Server, and Shift Manager

Fuzzy's Sports Grill
09.2020 - Current

Case Manager

Personal Injury Law Firm
09.2019 - 09.2020

Case Manager

Personal Injury Law Firm
09.2019 - 09.2020

Paralegal / Assistant Office Manager

Personal Injury Law Firm
12.2013 - 09.2020

High School Diploma -

Life Skills Charter School
Krysitel Joy Fitzgerald