Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Kryssta O'Conner

Kingman

Summary

Experienced professional with a BS in Sociology specializing in Social Work. Demonstrated success in social work and mental health industries, with expertise in office management. Committed to improving individuals' lives through compassionate care and effective support services.

Overview

17
17
years of professional experience

Work History

Tax Preparer

Jackson Hewitt
12.2019 - 04.2025
  • Worked directly with clients preparing taxes for 2 seasons.
  • I prepared 50+ returns during each season.
  • In preparation for each season did an intense training program and took proctored exams.
  • I am familiar with form 1040 and accompanying schedules.
  • I fully understand filing status requirements and criteria for refundable and non-refundable credits, including child tax credit, additional child tax credit, and earned income credits.

Family Connections Consultant

Milemarkers Therapy, INC
07.2022 - 08.2023
  • Using a trauma-informed approach, work with families within Mohave and La Paz counties over a 150 day period, to promote the safety and well being of the children.
  • Visit families on a weekly basis, focusing on; strengthening the parents' ability to keep children safe, reducing the likelihood of out-of-home care, and connecting the families with various community resources.
  • Conduct and grade various assessments to gauge knowledge and use of nurturing skills, adequacy of basic necessities, and gauging parenting attitudes and behaviors.
  • Assist families by attending court hearings, participating in monthly CFT's and TDM's, and communicating with various agencies involved on their care team.
  • Responsible for weekly documentation for each client, as well as; creating a Comprehensive Family Assessment, Service Plan, and an Evaluation of Change for each family.
  • The overall goal of the program is to promote child well-being, and reduce the likelihood of DCS involvement.

Stay at Home Mother

10.2018 - 07.2022

Behavioral Health Paraprofessional

Mohave Mental Health Clinic
11.2016 - 10.2018
  • Processed intakes of new clients.
  • Assisted residents in the group home with daily activities (transportation, school work, chores, etc.), provided daily life skills groups.
  • Conducted monthly CFT meetings with the resident's family and care team to assess progress.
  • Conducted therapeutic groups, collaborated with their schools, doctors, case managers, probation officers, and therapists.
  • Processed intakes on new patients, provided daily activity/therapeutic groups to patients while keeping logs of behavior during group.
  • Monitored patient's behavior & provided daily observation logs to charge nurse.
  • Monitored and recorded patient's medical stats (blood pressure, pulse, and any new medical complaints).
  • Responded to each crisis immediately using de-escalation techniques and physical restraint techniques if needed.
  • Responsible for overall safety and cleanliness of facility.

Office Manager

Cantrell Development Inc
06.2015 - 01.2017
  • Managed front office operations, visited job sites to compile data and update on progress of home build.
  • Collaborated with all team members to ensure quality and time management.
  • Assisted current and prospective homeowners during the building process.
  • Maintained relationships with team members and vendors.
  • Maintained all data and reports in organized fashion.

Office Manager/Scheduling Coordinator

Windy City Builder Services
11.2013 - 03.2016
  • Fast paced business requiring me to complete work with constant interruptions, while adapting to changing priorities.
  • Responsible for the day to day office operations; ensured organizational effectiveness and efficiency.
  • First point of contact for customers and vendors.
  • Answered multi-line phone systems and resolved inquiries.
  • Using Microsoft Office software, generated spreadsheets and databases; composed letters and other detailed reports.
  • Maintained the schedules of 10 to 15 members; followed up on work results, updating calendars as necessary.

Team Supervisor/Inventory Associate/Cashier

Staples the Office Superstore
03.2013 - 11.2013
  • Managed sales floor and operational activities.
  • Coached and mentored sales associates on customer engagement while demonstrating the ability to multi-task and assign operational needs appropriately.
  • Set clear expectations to maximize operational excellence.
  • Involved in the selection, recruitment, and performance assessments of sales associates.
  • Demonstrated high integrity and ethical behavior as a keyholder.
  • Maintained relationships with all vendors, load delivery drivers, and other members to ensure accurate store inventory, and processed all incoming and outgoing products.

Team Supervisor/Inventory Associate/Cashier

Staples
03.2008 - 06.2011

Education

Bachelor of Science - Sociology with Emphasis in Social Work

Grand Canyon University
Kingman, AZ

Skills

  • Aspiration to help
  • Caring and compassionate
  • Ability to foster and uphold relationships
  • Dependable
  • Organized and detail oriented
  • Effectively prioritize to maintain desired goals
  • Strong oral and written communication
  • Effective team player
  • Self-disciplined
  • Knowledgeable in computer programs (Microsoft, Google, Electronic Health Records Systems)
  • Knowledge of HIPAA laws

Awards

  • Graduated Grand Canyon University Summa Cum Laude
  • Dean's List and President's List
  • Outstanding Achievement in Sociology Social and Behavioral Science Department
  • Honor Roll Student several semesters - Mohave Community College
  • All Star of the Quarter, Staples - August 2009
  • Associate of the Month Awards, Staples - May 2008, February 2010, July 2013
  • Graduated high school w/ Honors

Timeline

Family Connections Consultant

Milemarkers Therapy, INC
07.2022 - 08.2023

Tax Preparer

Jackson Hewitt
12.2019 - 04.2025

Stay at Home Mother

10.2018 - 07.2022

Behavioral Health Paraprofessional

Mohave Mental Health Clinic
11.2016 - 10.2018

Office Manager

Cantrell Development Inc
06.2015 - 01.2017

Office Manager/Scheduling Coordinator

Windy City Builder Services
11.2013 - 03.2016

Team Supervisor/Inventory Associate/Cashier

Staples the Office Superstore
03.2013 - 11.2013

Team Supervisor/Inventory Associate/Cashier

Staples
03.2008 - 06.2011

Bachelor of Science - Sociology with Emphasis in Social Work

Grand Canyon University

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Kryssta O'Conner