Krysta Frost
Mesa
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
6
6
years of professional experience
Work History
Cashier
Fry's Food and Drug
01.2024 - Current
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Performed cash, card, and check transactions to complete customer purchases.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Worked with floor team and managers to meet wide range of customer needs.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Promoted store promotions and incentive programs to increase overall sales revenue.
- Set up new sales displays each week with fresh merchandise.
- Skilled at working independently and collaboratively in a team environment.
Bartender
The Grove
02.2023 - 11.2023
- Contributed to positive work environment through effective teamwork and communication with colleagues.
- Maintained clean and organized workspace, ensuring compliance with health
- Upheld strict regulations for safe alcohol service and food safety.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Verified drinking age requirements of customers by carefully reviewing photo identification.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
Housekeeping
Crowne Plaza Hotel
04.2022 - 02.2023
- Maintained a clean and comfortable living environment through regular housekeeping duties and laundry services.
- Assisted in budget preparation for the housekeeping department, managing expenses efficiently without compromising service quality.
- Exceeded brand cleanliness standards by consistently implementing best practices in housekeeping techniques and procedures.
- Supported efficient hospital operations by promptly responding to housekeeping requests and special cleaning needs.
- Coordinated with housekeeping to ensure timely room availability and optimal cleanliness standards.
- Coordinated with housekeeping department to maintain cleanliness standards throughout the hotel property.
- Restocked housekeeping supplies to maintain inventory levels and support operational efficiency.
- Improved facility cleanliness by performing routine housekeeping tasks and coordinating with maintenance staff.
Cashier/ Baker/ Hotel Hospitality
Arcadia Shops and Hospitality
09.2021 - 03.2022
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Contributed to store success by maintaining high standards of cleanliness throughout facility.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Provided backup support for other departments when needed, showcasing versatility within retail environment.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Increased production efficiency through effective time management and multitasking during busy periods.
- Performed cash, card, and check transactions to complete customer purchases.
- Welcomed customers and helped determine their needs.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
Prime Now Associate
Amazon
05.2019 - 01.2021
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Maintained clean, orderly work environment free of hazards.
- Assisted in receiving, stocking and distribution of merchandise.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
- Worked flexible hours across night, weekend, and holiday shifts.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
Education
Excel High School
MinnesotaSkills
- Customer service and relationship building with ability to multitask, manage high-volume situations/ complaint handling/conflict resolution and policy understanding/ procedure compliance
- Computer: Office, PowerPoint, Excel, Access, Outlook, Speed and Ping tests
- Technical problem solving and Decision-Making while recording documentation and recordkeeping
- Remote conferencing and effective communication with organizational skills
- Analytical and critical thinking while time managing/reliability and able to have excellent communication and teamwork/collaboration while active listening
- Professionalism and task prioritization while having adaptability/flexibility and staying goal oriented and self motivated with continuous self improvement
Timeline
Cashier
Fry's Food and Drug
01.2024 - Current
Bartender
The Grove
02.2023 - 11.2023
Housekeeping
Crowne Plaza Hotel
04.2022 - 02.2023
Cashier/ Baker/ Hotel Hospitality
Arcadia Shops and Hospitality
09.2021 - 03.2022
Prime Now Associate
Amazon
05.2019 - 01.2021
Excel High School
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